FLEX quatro keeps disconnecting

Reception, channel detection, network issues, CableCARD setup, etc.
Post Reply
HughDaMann
Posts: 8
Joined: Sat Oct 09, 2021 6:48 pm
x 2

FLEX quatro keeps disconnecting

Post by HughDaMann »

Channels will connect and play normally for a short time and then will abruptly stop and go back to channel list. Makes it impossible to watch. Happens with all channels and signal strength is very good.
Flex quatro, TCL Roku TV
Also have Actiontec wifi extender, but problem exists whether the extender is used or not. I have not seen the same problem when playing on ipad or mac.
Has anyone else experienced this and come up with a solution?

nickk
Silicondust
Posts: 17458
Joined: Tue Jan 13, 2004 9:39 am
x 107

Re: FLEX quatro keeps disconnecting

Post by nickk »

Please go to http://hdhomerun.local/system.html and tick "send diagnostic information", then reply back with the Device ID.

Nick

HughDaMann
Posts: 8
Joined: Sat Oct 09, 2021 6:48 pm
x 2

Re: FLEX quatro keeps disconnecting

Post by HughDaMann »

10A076F0
Just dropped out again.

nickk
Silicondust
Posts: 17458
Joined: Tue Jan 13, 2004 9:39 am
x 107

Re: FLEX quatro keeps disconnecting

Post by nickk »

The signal strength is very high and the HDHomeRun is logging reception errors.

What is the antenna/amplifier/splitter/cable layout?

HughDaMann
Posts: 8
Joined: Sat Oct 09, 2021 6:48 pm
x 2

Re: FLEX quatro keeps disconnecting

Post by HughDaMann »

Antenna in attic to amp to 25' quad shielded RG-6 cable to Flex. No splitters.
25' cat-5 from Flex to Verizon router.
WiFi to Roku.

jxxaxxy
Posts: 13
Joined: Fri Oct 16, 2020 10:24 am
x 1

Re: FLEX quatro keeps disconnecting

Post by jxxaxxy »

Yup your to close. Gotta move the house ;-)

nickk
Silicondust
Posts: 17458
Joined: Tue Jan 13, 2004 9:39 am
x 107

Re: FLEX quatro keeps disconnecting

Post by nickk »

HughDaMann wrote: Sun Oct 17, 2021 12:58 pm Antenna in attic to amp to 25' quad shielded RG-6 cable to Flex. No splitters.
25' cat-5 from Flex to Verizon router.
WiFi to Roku.
Good antenna :)
If you remove the amplifier you will still have good signal levels and should fix the reception errors. The HDHomeRun has an amplifier built in.

Nick

HughDaMann
Posts: 8
Joined: Sat Oct 09, 2021 6:48 pm
x 2

Re: FLEX quatro keeps disconnecting

Post by HughDaMann »

Thanks Nick. That appears to be doing the trick. :)

Now I just have to figure out how to get sound out of my older Roku and Panasonic plasma TV.

Post Reply