No Devices Found

[elabra]

It is happening right now on one of my 2 PRIMES - on 131F796F. The other 131D89CA PRIME is fine. I have enabled diagnostic info on my RECORD engine and on the PRIMES.

I see that new firmware is available and will update them now as well.

Can you please turn on "send diagnostic information" from the Settings menu of the HDHomeRun app that you are using that isn't finding the 131F796F Prime.

Nick

Nick

It is turned on - today it cannot see either of the 2 PRIMES or one of the Connects.

https://www.dropbox.com/s/8h9f3askcprka ... 1.JPG?dl=0

https://www.dropbox.com/s/y9qzr6dn2h7f1 ... 2.JPG?dl=0

Thanks

[banders5144]

I am now getting this error message again. Not sure what has changed.

[ppilot]

Apps on Fire TV and Pixel 5 both haven't worked for a couple weeks. Xbox One has no issues, will test iPad, and Windows 10 Client Shortly.

[elabra]

It is happening right now on one of my 2 PRIMES - on 131F796F. The other 131D89CA PRIME is fine. I have enabled diagnostic info on my RECORD engine and on the PRIMES.

I see that new firmware is available and will update them now as well.

Can you please turn on "send diagnostic information" from the Settings menu of the HDHomeRun app that you are using that isn't finding the 131F796F Prime.

Nick

Nick

It is turned on - today it cannot see either of the 2 PRIMES or one of the Connects.

https://www.dropbox.com/s/8h9f3askcprka ... 1.JPG?dl=0

https://www.dropbox.com/s/y9qzr6dn2h7f1 ... 2.JPG?dl=0

Thanks

Nickk,

Any update on this issue? Still seeing the problem - diagnostics still turned on. Thanks

[Bobstr]

I've seen the 'no tuners found' error when starting HDHomerun for a year or more intermittently with my two primes and on multiple windows 10 pc's.

Exiting HDHomerun and restarting it fixes it with one or two tries. This can occur when another windows 10 pc is connected to a tuner and playing live TV.

It doesn't happen enough for me to consider it more than an inconvenience.

[ppilot]

Can you please turn on "send diagnostic information" from the Settings menu of the HDHomeRun app that you are using that isn't finding the 131F796F Prime.

Nick

Nick

It is turned on - today it cannot see either of the 2 PRIMES or one of the Connects.

https://www.dropbox.com/s/8h9f3askcprka ... 1.JPG?dl=0

https://www.dropbox.com/s/y9qzr6dn2h7f1 ... 2.JPG?dl=0

Thanks

Nickk,

Any update on this issue? Still seeing the problem - diagnostics still turned on. Thanks

Same here...Obviously we've completely stopped using HDHR and using our WMC extenders which is a little bit of pain because we have switch devices just to watch TV.

[DCOne]

For anyone with Ubiquiti/Unifi gear experiencing problems, this topic is worth reading..

viewtopic.php?p=370445#p370445

[ppilot]

For anyone with Ubiquiti/Unifi gear experiencing problems, this topic is worth reading..

viewtopic.php?p=370445#p370445

Wouldn't this also affect WMC? My WMC and Xbox one app have zero issues which makes me think there's something going on with Android devices.

[goofnroxx]

For anyone with Ubiquiti/Unifi gear experiencing problems, this topic is worth reading..

viewtopic.php?p=370445#p370445

Wouldn't this also affect WMC? My WMC and Xbox one app have zero issues which makes me think there's something going on with Android devices.

I have that same model switch and don't have those issues. I would agree it seems like something android related, as I've only ever seen No Devices Found there.

[two.bits.11]

I have seen this behavior on Android TV, iOS, and MacOS clients. I have seen it mostly on my Android TV, but that is also where I primarily watch TV. The iOS and MacOS clients will usually find at least one of my PRIMEs.

Interestingly, even if the HDHomeRun client failed, the Plex clients on those same devices were able to stream from the PRIMEs via my Windows 10 Plex Server.

[elabra]

For anyone with Ubiquiti/Unifi gear experiencing problems, this topic is worth reading..

viewtopic.php?p=370445#p370445

Wouldn't this also affect WMC? My WMC and Xbox one app have zero issues which makes me think there's something going on with Android devices.

I have that same model switch and don't have those issues. I would agree it seems like something android related, as I've only ever seen No Devices Found there.

I see the problem on Android, Win10 view clients when running the record engine on WIN10 and NAS (WDPR2100 currently running my record engine).

Don't think it would be an Android issue as a result. Sometimes 1 client will see the devices, other clients will not see them at the exact same time. Also when a Client does not see the PRIME but had been watching a cable channel before, it will start up and tune to that cable channel even though the PRIMES show with lines through them in the account page...so the account page shows them as missing but the view client can still play the content fine even though the channel does not show up in either Discovery page or the Slice View.

Have had diagnostic data turned on at the clients for weeks but SD is silent on the issue after writing a while back that they had been able to replicate the issue and were looking at it - this has been going on for many months so it is likely also not related to any recent firmware or software updates.

SD - any update????