No channels found - HDHR5-4DT

Reception, channel detection, network issues, CableCARD setup, etc.
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supportIsKing
Posts: 8
Joined: Fri Jul 17, 2020 2:59 pm

No channels found - HDHR5-4DT

Post by supportIsKing »

Model: HDHR5-4DT
Firmware: 20200521

No channels found

Antenna signal working when plugged into TV.
When plugging into HDHomeRun, no channels found.


Any clues ?

NedS
Silicondust
Posts: 1376
Joined: Mon Dec 10, 2018 12:38 pm

Re: No channels found - HDHR5-4DT

Post by NedS »

We would like to get some diagnostic data.
  1. Please go to the http://my.hdhomerun.com/ site
  2. Click your HDHomeRun's device ID
  3. If it tells you that a firmware update is available, please install it
  4. Click System Status
  5. Check the Send diagnostic information box
  6. Go back one page
  7. Click Channel Lineup
  8. Click on Detect Channels

Reply back to this post and provide us the device ID of your HDHomeRun and we will check the logs. You can find the device ID at the top of the my.hdhomerun.com web page as well as on a label on the bottom of the HDHomeRun itself.

supportIsKing
Posts: 8
Joined: Fri Jul 17, 2020 2:59 pm

Re: No channels found - HDHR5-4DT

Post by supportIsKing »

HDHomeRun CONNECT QUATRO
Model: HDHR5-4DT
Device ID: 12528BA3
Firmware: 20200521

NedS
Silicondust
Posts: 1376
Joined: Mon Dec 10, 2018 12:38 pm

Re: No channels found - HDHR5-4DT

Post by NedS »

That scan looks very familiar (and odd). You also filed a support ticket for this. Did you get our e-mail replay to that? Sometimes e-mails from our support system gets caught in the spam folder.

supportIsKing
Posts: 8
Joined: Fri Jul 17, 2020 2:59 pm

Re: No channels found - HDHR5-4DT

Post by supportIsKing »

I have not received an e-mail reply.
Spamfolder empty.

supportIsKing
Posts: 8
Joined: Fri Jul 17, 2020 2:59 pm

Re: No channels found - HDHR5-4DT

Post by supportIsKing »

Any updates ?
Is someone looking into this issue ?

supportIsKing
Posts: 8
Joined: Fri Jul 17, 2020 2:59 pm

Re: No channels found - HDHR5-4DT

Post by supportIsKing »

@NedS Can you please send me a link to my ticket ? I did not get an automated email reply.

NedS
Silicondust
Posts: 1376
Joined: Mon Dec 10, 2018 12:38 pm

Re: No channels found - HDHR5-4DT

Post by NedS »

My apologies on this, I think hotmail is rejecting our e-mails right now and I can't seem to figure out why. Let me get someone to activate private messages for your forum account and we can take it from there. We might need to replace the unit, so we will need to get some personal information.

supportIsKing
Posts: 8
Joined: Fri Jul 17, 2020 2:59 pm

Re: No channels found - HDHR5-4DT

Post by supportIsKing »

OK.
Standing by for next message.

supportIsKing
Posts: 8
Joined: Fri Jul 17, 2020 2:59 pm

Re: No channels found - HDHR5-4DT

Post by supportIsKing »

@NedS Hi Ned, you said: "Let me get someone to activate private messages for your forum account and we can take it from there. We might need to replace the unit, so we will need to get some personal information."

I have not gotten any new message, and my
HDHomeRun CONNECT QUATRO
Model: HDHR5-4DT
Device ID: 12528BA3
Firmware: 20200521

is still not finding any channels.

How to proceed ?

supportIsKing
Posts: 8
Joined: Fri Jul 17, 2020 2:59 pm

Re: No channels found - HDHR5-4DT

Post by supportIsKing »

My LG PF1000U with a built-in DVB-T2 tuner,
can access all channels distributed via TV antenna jack.

HDHomeRun CONNECT QUATRO,
model: HDHR5-4DT
cannot detect the same channels.

Help !?

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