Cannot detect KTLA CW Channel

Help and support for HDHomeRun DVR and HDHomeRun software for Windows 10, Mac, Android, XBox, etc.
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Jiskco
Posts: 1
Joined: Wed Jul 01, 2015 9:45 pm

Cannot detect KTLA CW Channel

Post by Jiskco »

Spectrum TV Socal
My HDHR Prime stopped detecting KTLA CW HD channel (CH 5). It can only detect the SD channel.
Cable card is working, verified it by transferring it to a TiVo DVR.

NedS
Silicondust
Posts: 1163
Joined: Mon Dec 10, 2018 12:38 pm

Re: Cannot detect KTLA CW Channel

Post by NedS »

  1. Please go to the http://my.hdhomerun.com/ site
  2. Click your HDHomeRun PRIME's device ID
  3. Click System Status
  4. Check the Send diagnostic information box
  5. Go back one page
  6. Click Channel Lineup
  7. Click on Detect Channels
Reply back to this post and provide us the device ID of your HDHomeRun and we will check the logs. You can find the device ID at the top of the my.hdhomerun.com web page as well as on a label on the bottom of the HDHomeRun itself.

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