signcarver - crash on Live update

Discussion of the new user interface for the HDHomeRun app.
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signcarver
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signcarver - crash on Live update

Post by signcarver » Fri Oct 25, 2019 10:41 am

I haven't been able to recreate the random black tiles but I still haven't been able to watch more than a few minutes before getting a black screen/crash and it exiting to the device's home screen... last time it happened I had just made sure diagnostics was on in app. I'll try a few more times then do the usual clear cache/data and see if that changes anything.

nateb
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Re: signcarver - crash on Live update

Post by nateb » Mon Nov 04, 2019 2:03 pm

This is partly frustrating because I can't seem to find anyone else that has the problem. We have found a sort of related problem if we intentionally unplug an HDHR mid-playback, which is being worked on right now. When that gets pushed, I'll ping you to see if it helps.

signcarver
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Re: signcarver - crash on Live update

Post by signcarver » Mon Nov 04, 2019 2:17 pm

For now, forget about me mentioning how the black boxes appeared randomly... I have only seen that happen one or two more times. What bothers me more is that on all my android boxes other than shield (mainly jestreams) I can't play any content longer than 5-10 minutes with early access enabled. It may be because I have 500+ channels available, 4-6 record engines running, and 4-6 devices and there is more limited ram on those devices (compared to shield) but something seems to be causing it to crash/close the app mid stream whether I ever bring the UI up or not (though it seems to happen faster if I do)... turn off early access I can play content for "days" without issue. I have reinstalled, cleared data/cache, etc. and generally it is the only non-stock app that has been loaded onto a device.

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Re: signcarver - crash on Live update

Post by leerandall » Mon Nov 04, 2019 3:25 pm

I'm seeing the app crash back to the Shield's main screen a few times a day while watching live TV as well.

signcarver
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Re: signcarver - crash on Live update

Post by signcarver » Fri Nov 08, 2019 2:46 pm

Seems even worse with the latest UI update as before I would often get 10 minutes before crashing... enabled early access again and got 3 crashes right away from prime that points to app closing stream... will check from quatro in a bit.

Code: Select all

20191108-21:32:59 Tuner: tuner0 tuning 61 HISHD
20191108-21:32:59 Tuner: tuner0 streaming http to 192.168.0.96:57342
20191108-21:32:59 CableCARD: tuner0 61 HISHD access = subscribed
20191108-21:33:45 Tuner: tuner0 http stream ended (remote closed)
20191108-21:34:03 Tuner: tuner0 tuning 61 HISHD
20191108-21:34:04 Tuner: tuner0 streaming http to 192.168.0.96:57434
20191108-21:34:04 CableCARD: tuner0 61 HISHD access = subscribed
20191108-21:34:21 Tuner: tuner0 http stream ended (remote closed)
20191108-21:34:47 Tuner: tuner0 tuning 61 HISHD
20191108-21:34:48 Tuner: tuner0 streaming http to 192.168.0.96:57464
20191108-21:34:48 CableCARD: tuner0 61 HISHD access = subscribed
20191108-21:36:45 Tuner: tuner0 http stream ended (remote closed)

signcarver
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Re: signcarver - crash on Live update

Post by signcarver » Fri Nov 08, 2019 3:29 pm

Didn't seem to have issues with the quatro on early access but will try again overnight tried again with prime and it crashed then switched off early access and have been watching the same channel just fine for quite some time however noticed it chose another prime so will try to make sure it uses the same prime for the 2 tests next time around. Note nearly all channels on the prime will have drm protection.

nateb
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Re: signcarver - crash on Live update

Post by nateb » Fri Nov 08, 2019 4:32 pm

I wonder if we could do some problem solving. What if we dropped the cablecard boxes and just used OTA?

leerandall
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Re: signcarver - crash on Live update

Post by leerandall » Fri Nov 08, 2019 4:39 pm

My Shield hasn't crashed out of the HDHR app since I turned early access back on at about 4:15pm ET when I learned there was a new early release.

signcarver
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Re: signcarver - crash on Live update

Post by signcarver » Fri Nov 08, 2019 4:53 pm

The quatros seem to work fine on the latest whether the primes are on or not.

If I unplug either prime, it also seems to work but does not seem to work long (using a prime rather than quatro) when more than one prime is on the network.

Where I am testing currently has the 2 quatros, primes and servio that is listed on the left as well as some my clouds running the record engine as well.

signcarver
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Re: signcarver - crash on Live update

Post by signcarver » Sat Nov 09, 2019 6:31 am

I am pretty much convinced it may be a memory issue on the jetstream... I had to turn on the other prime for wmc to record it's stuff but the channel continued to play for hours... at one point I noticed sending of diagnostics data was off in the app (swear I had this on since the issue started) so turned it back on... and restarted the app. Now with both primes on the network it crashed again so tuned to the quatro and it also crashed with the only thing different than before was sending of diagnostics was on... I turned that off and the quatro has been playing fine for 8 hours but if I tune to a prime's channel it crashed again (note: I tried a non-drm channel and it didn't appear to crash but then did on a drm channel)

So right now it appears non-drm channels work if diagnostics is off and 2 primes are detected and it works even if diagnostics is on when there is just one prime. DRM channels only work for extended periods when only one prime is detected (doesn't matter which one).

signcarver
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Re: signcarver - crash on Live update

Post by signcarver » Sun Nov 24, 2019 4:52 pm

Thought I would update this with further info... most I mentioned in another thread but had an additional point I would like to mention

I have pretty much confirmed this behavior happens on any android device I have that supports DRM and has <3GB of RAM.

It does fine on devices with >2GB or if I only have one prime on the network... add a second prime and use a device with <=2GB it crashes within a few minutes...

I was able to try on a friend's shield stick briefly as I thought I might replace the jeststreams with such... The stick only has 2GB and when I had access to my friend's stick it also displayed such behavior, though not as quickly as the jetstreams. If I disable half the channels on each of 2 primes I also have no problem (or at least not quickly never tried more than a few hours*... until I add a third prime to the mix which is usually directly connected to a windows 7 machine but I have other reasons for needing to keep all channels active so don't keep half disabled that often).

I am entirely convinced for the issue I see, it is an issue with how much ram is available and the channel list (usually for me when it comes to using the app it is around 470 channels x2 primes + 75 x2 quatros, I had not tried disabling both quatros and see if that would bring it down enough).

*The new point I wanted to update that even with the reduced channel list, I got nearly 2 hours on a jetstream without a crash, when with the full channel list I get about 5-10 minutes max. If I am on a non-drm channel or use just one prime I have had it work overnight from when I go to bed to when I wake up.

I thought diagnostics were on in the app and the tuner being used was 131B34B7 but they were off when I just checked so I will try another test for 2 hours.

Code: Select all

20191124-21:10:27 Tuner: tuner0 tuning 26 TNTHD
20191124-21:10:27 Tuner: tuner0 streaming http to 192.168.0.96:38492
20191124-21:10:27 CableCARD: tuner0 26 TNTHD access = subscribed
20191124-22:57:43 Tuner: tuner0 http stream ended (remote closed)
Edit: With diagnostics on it is crashing like before once again but expecting it to be awhile wasn't in the room when it did so not certain if it was on a commercial but one of the times got a message I hadn't seen before that stated unable to play channel end of audio stream... when it does this it doesn't exit app... started it again and same 20 minutes later...

signcarver
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Re: signcarver - crash on Live update

Post by signcarver » Tue Nov 26, 2019 5:23 pm

So far with half my channels enabled it appears that 1125 fixed it... the previous version would crash in at most 2 hours with a drm channel. But would crash almost immediately (within 10 minutes) if sending of diagnostics data was enabled (though it got the end of audio stream rather than full crash) so after a few times i disabled that. After i got 1125 without realizing such, it had stayed on for 8 hours then proceeded to turn on sending of diagnostics and so far so good.

I'll let it go a few hours and if no issues reenable my channels and see if it still works.

Edit: with diagnostics on that was short lived as it fully crashed right after my post... lasted a full 24 minutes device with crash was 13231F92

Code: Select all

20191127-00:04:23 Tuner: tuner0 tuning 26 TNTHD
20191127-00:04:24 Tuner: tuner0 streaming http to 192.168.0.96:50732
20191127-00:04:24 CableCARD: tuner0 26 TNTHD access = subscribed
20191127-00:28:58 Tuner: tuner0 http stream ended (remote closed)
will try a few more hours again without diagnostics enabled

signcarver
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Re: signcarver - crash on Live update

Post by signcarver » Thu Nov 28, 2019 6:47 pm

This hopefully will be my final post on the matter... as of the 1125 and 1127 versions I have not had issue with drm channels even with all my channels reenabled provided I do not have send diagnostics data enabled on the app (one time it did quit after 16 hours but that may have also been an SDV issue as rather than saying audio stream ended, it said video stream ended)

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