Roku Ultra, no auidio

Help and support for HDHomeRun DVR and HDHomeRun software for Windows 10, Mac, Android, XBox, etc.
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MGWIZ
Posts: 1
Joined: Sat Nov 02, 2019 2:15 pm

Roku Ultra, no auidio

Post by MGWIZ » Sat Nov 02, 2019 2:30 pm

I just got the HDHomeRun Scribe Duo. My objective is to use it with a Roku Ultra (4K). I'm really only interested in DVR, we rarely watch live. It works very well with my Android devices and Windows 10, but with the Roku I get picture but no sound. The HDHomeRun has a good signal, and it's directly connected to the Roku via copper GbE. Also, when I start up the HDHR app on the Roku it indicates that "Some of your software is out of cate and this channel cannot function fully. Upadate needed for HDhomrRun Scribe Duo (20190621). Audio is fine from any other Roku app.

Is this a known issue? Thoughts on troubleshooting?

NedS
Silicondust
Posts: 589
Joined: Mon Dec 10, 2018 12:38 pm

Re: Roku Ultra, no auidio

Post by NedS » Sat Nov 02, 2019 7:05 pm

You'll need to update the firmware to the beta version on the SCRIBE.

For Windows, install this and open the HDHomeRun Setup utility (different from the viewer app) and that will trigger the update: https://download.silicondust.com/hdhome ... s_beta.exe

For Mac, install this and it will trigger the update: https://download.silicondust.com/hdhome ... c_beta.dmg

For the Roku audio issue see: https://info.hdhomerun.com/info/roku#can_t_hear_audio

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