Wrong language AVC HD

Reception, channel detection, network issues, CableCARD setup, etc.
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HoldOpen
Posts: 3
Joined: Mon Dec 18, 2017 3:23 pm

Wrong language AVC HD

Post by HoldOpen » Thu Sep 19, 2019 2:47 pm

Hello,

I have an HDHomeRun HDHR4-D2T and with the latest firmware releases I get AVC HD channels with the wrong audio (English instead of Italian).
I have already tried to update the firmware to the BETA version 20190715beta1 but I have not solved it.
I have already uninstalled and reinstalled the software several times even on different PCs but the problem remains.

Is there a way to bring the HDHR4-D2T back to the Release 20180817 firmware ???


Thanks

jasonl
Silicondust
Posts: 14390
Joined: Sun Oct 28, 2007 9:23 pm

Re: Wrong language AVC HD

Post by jasonl » Thu Sep 19, 2019 5:06 pm

There is a bug in the HDHomeRun app that prevents it from switching between the English and Italian audio tracks on Italian broadcasts. Our development team is aware of the issue and it is on their todo list to fix.

It is not possible to downgrade the firmware on the device.

nickk
Silicondust
Posts: 15575
Joined: Tue Jan 13, 2004 9:39 am

Re: Wrong language AVC HD

Post by nickk » Thu Sep 19, 2019 6:02 pm

Clarifying - the language selection is an app feature, not a firmware feature. The firmware always sends all languages to the app.

Nick

HoldOpen
Posts: 3
Joined: Mon Dec 18, 2017 3:23 pm

Re: Wrong language AVC HD

Post by HoldOpen » Fri Sep 20, 2019 2:05 pm

Thank you for the clarification.

If the problem is in the app, why the old app not funcion whit the new firmare?
Exist another app freeware to bypass temporally the problem to use until the next version of app is released?

Thanks

jasonl
Silicondust
Posts: 14390
Joined: Sun Oct 28, 2007 9:23 pm

Re: Wrong language AVC HD

Post by jasonl » Sun Sep 22, 2019 3:47 pm

HoldOpen wrote:
Fri Sep 20, 2019 2:05 pm
If the problem is in the app, why the old app not funcion whit the new firmare?
I don't understand this question.
HoldOpen wrote:
Fri Sep 20, 2019 2:05 pm
Exist another app freeware to bypass temporally the problem to use until the next version of app is released?
VLC and Kodi should both support playing either language track.

jasonl
Silicondust
Posts: 14390
Joined: Sun Oct 28, 2007 9:23 pm

Re: Wrong language AVC HD

Post by jasonl » Wed Oct 09, 2019 1:31 pm

An updated version of the Windows 10/Xbox One app that corrects the issue with switching between English and Italian is now available. Android and iOS are being worked on and should be submitted within the next day or two and be available shortly after that. Mac is also being worked on, but that will require some additional work to improve compatibility with the new macOS version.

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