Mac 20190603beta1 New UI Black Screen

Discussion of the new user interface for the HDHomeRun app.
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neil459
Posts: 145
Joined: Fri Mar 09, 2018 11:12 am

Mac 20190603beta1 New UI Black Screen

Post by neil459 » Thu Jun 06, 2019 11:38 am

Having installed 20190603beta1 it seem to work with the old UI.

Clicked 'access to early features', closed preferences and got black screen.

Restarted, still black screen.

Hit 'escape' get bonk sound.

Turned on send diagnostics, and tried again. Maybe that helps you.

Turned off 'access to early features' and it started working with the old UI.

Not impressed.

Neil

macOS 10.14.4 (18E226)
Non-Admin account

jpwav716
Posts: 7
Joined: Thu Feb 22, 2018 10:51 am

Re: Mac 20190603beta1 New UI Black Screen

Post by jpwav716 » Sat Jun 08, 2019 12:55 am

Turn off Access to new features
Close preferences window.
Reopen preferences window and turn access to new features
close preferences window
press Control Key and mouse button at same time
you should see options of "back" and "reload". ---- choose "back"

You will need to do this each and every time you open HD HomeRun, but it works

neil459
Posts: 145
Joined: Fri Mar 09, 2018 11:12 am

Re: Mac 20190603beta1 New UI Black Screen

Post by neil459 » Sat Jun 08, 2019 8:58 am

jpwav716 wrote:
Sat Jun 08, 2019 12:55 am
Turn off Access to new features
Close preferences window.
Reopen preferences window and turn access to new features
close preferences window
press Control Key and mouse button at same time
you should see options of "back" and "reload". ---- choose "back"

You will need to do this each and every time you open HD HomeRun, but it works
Nope, it just shows the old UI even though 'access to new features' remains checked in the preferences.

Is your account an Admin or Root account? Mine is not. I have gotten previous versions of the new UI to work when I log in with an Admin account, but never got it to work with a non-admin account.

jpwav716
Posts: 7
Joined: Thu Feb 22, 2018 10:51 am

Re: Mac 20190603beta1 New UI Black Screen

Post by jpwav716 » Sat Jun 08, 2019 5:10 pm

I don't know what a root account is.
I am the only user, so I think I am an administrator.

jpwav716
Posts: 7
Joined: Thu Feb 22, 2018 10:51 am

Re: Mac 20190603beta1 New UI Black Screen

Post by jpwav716 » Sat Jun 08, 2019 5:11 pm

I do not see the gear other people mention. Just the preference when I click the HDHomeRun pull down menu.

NedS
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Re: Mac 20190603beta1 New UI Black Screen

Post by NedS » Sat Jun 08, 2019 11:49 pm

This seems to be a tricky one to nail down, but the programmers are working on it.

neil459
Posts: 145
Joined: Fri Mar 09, 2018 11:12 am

Re: Mac 20190603beta1 New UI Black Screen

Post by neil459 » Sun Jun 09, 2019 9:07 am

jpwav716 wrote:
Sat Jun 08, 2019 5:10 pm
I don't know what a root account is.
I am the only user, so I think I am an administrator.
Yep. The default from Apple is to make new accounts an Administrator. To make a login-able root account requires some unix magic. While the two account types are slightly different, they probably make no difference in this context.

neil459
Posts: 145
Joined: Fri Mar 09, 2018 11:12 am

Re: Mac 20190603beta1 New UI Black Screen

Post by neil459 » Sun Jun 09, 2019 9:12 am

NedS wrote:
Sat Jun 08, 2019 11:49 pm
This seems to be a tricky one to nail down, but the programmers are working on it.
Just to note that it is not unusual for macOS development hardware to run with System Integrity Protection set to off. I don't know if it makes a difference because I have not tired it but, for reference, my system has SIP turned on.

By tricky, do you mean not able to reliably reproduce or not sure of the best solution?

NedS
Silicondust
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Re: Mac 20190603beta1 New UI Black Screen

Post by NedS » Sun Jun 09, 2019 4:31 pm

neil459 wrote:
Sun Jun 09, 2019 9:12 am
NedS wrote:
Sat Jun 08, 2019 11:49 pm
This seems to be a tricky one to nail down, but the programmers are working on it.
Just to note that it is not unusual for macOS development hardware to run with System Integrity Protection set to off. I don't know if it makes a difference because I have not tired it but, for reference, my system has SIP turned on.

By tricky, do you mean not able to reliably reproduce or not sure of the best solution?
We can reproduce it, but I think they're still figuring out the exact cause. Some Macs don't seem to have any issue, while others most certainly do. The developers are on the case, though, and I have no doubt that they'll figure it out.

neil459
Posts: 145
Joined: Fri Mar 09, 2018 11:12 am

Re: Mac 20190603beta1 New UI Black Screen

Post by neil459 » Thu Jul 11, 2019 9:48 am

NedS wrote:
Sun Jun 09, 2019 4:31 pm
neil459 wrote:
Sun Jun 09, 2019 9:12 am
NedS wrote:
Sat Jun 08, 2019 11:49 pm
This seems to be a tricky one to nail down, but the programmers are working on it.
Just to note that it is not unusual for macOS development hardware to run with System Integrity Protection set to off. I don't know if it makes a difference because I have not tired it but, for reference, my system has SIP turned on.

By tricky, do you mean not able to reliably reproduce or not sure of the best solution?
We can reproduce it, but I think they're still figuring out the exact cause. Some Macs don't seem to have any issue, while others most certainly do. The developers are on the case, though, and I have no doubt that they'll figure it out.
Any progress on this, its been over 30 days?

nickk
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Re: Mac 20190603beta1 New UI Black Screen

Post by nickk » Thu Jul 11, 2019 1:51 pm

Deleting the files in the cache fixed the problem on the one machine which reproduced the problem. Putting the files back didn't reinstate the problem and we haven't been able to reproduce the problem since.

Are you still seeing a problem?

Nick

neil459
Posts: 145
Joined: Fri Mar 09, 2018 11:12 am

Re: Mac 20190603beta1 New UI Black Screen

Post by neil459 » Fri Jul 12, 2019 8:21 am

nickk wrote:
Thu Jul 11, 2019 1:51 pm
Deleting the files in the cache fixed the problem on the one machine which reproduced the problem. Putting the files back didn't reinstate the problem and we haven't been able to reproduce the problem since.

Are you still seeing a problem?

Nick
Yes still seeing the problem, using 20190621 (1).

How do I delete the files in the cache? Or more precisely, I know how to delete files, but where is the cache? I can't seem to find any in /Library/Caches or ~/Library/Caches.

neil459
Posts: 145
Joined: Fri Mar 09, 2018 11:12 am

Re: Mac 20190603beta1 New UI Black Screen

Post by neil459 » Tue Jul 16, 2019 3:18 pm

With the last Mac update I get the new UI and can no longer use the old UI, which was better. So I guess this issue can be closed.

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