SOLVED-Cannot associate DVR license with hdhomerun prime (VPN was causing the problem)

Help and support for HDHomeRun DVR and HDHomeRun software for Windows 10, Mac, Android, XBox, etc.
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skysurf76
Posts: 5
Joined: Wed Jul 10, 2019 3:23 pm

SOLVED-Cannot associate DVR license with hdhomerun prime (VPN was causing the problem)

Post by skysurf76 » Wed Jul 10, 2019 3:36 pm

-I have an hd homerun prime...
Hardware Model HDHR3-CC
Firmware Version 20190621

-I can access its webpage from the network at its IP address. I can watch live TV with it.

-I purchased the DVR license and in the receipt window I clicked on the "Link your HDHomeRun tuner here." link. In the window that came up it said "No devices detected
You need at least one HDHomeRun device to complete registration."

-I have tried using my.hdhomerun.com but in that page it says "No HDHomeRun detected."

-my.hdhomerun.com said "HDHomeRun PRIME: Please remove the CableCARD to allow detection to complete." I removed the cable card, power cycled the hd homerun prime and tried again with no success.

-I tried these steps in Chrome, Firefox, and Microsoft Edge with the same results.

-All these steps were performed on a Windows 10 Laptop.

-I installed the DVR server software on an Ubuntu computer, and got it running fine, but in the log file it shows...
20190710-21:59:13 Recording: sending discover using local ip 192.168.1.89
20190710-21:59:13 Recording: sending discover using local ip 192.168.1.89
20190710-21:59:14 Recording: discover response from 26E1DB45-2F26-1B9B-D640-824011841AFD http://192.168.1.89:35591
20190710-21:59:14 Recording: discover response from 131AFA44 http://192.168.1.101:80
20190710-21:59:14 Recorded: recorded sync to record-api.hdhomerun.com
20190710-21:59:14 Recording: event download from record-api.hdhomerun.com
20190710-21:59:14 Recording: 131AFA44 lineup request success (found 0 channels)
20190710-21:59:20 System: server time = Wed Jul 10 21:59:20 2019 (correction of 0s)
20190710-21:59:20 Recorded: recorded sync success
20190710-21:59:20 System: server time = Wed Jul 10 21:59:20 2019 (correction of 0s)
20190710-21:59:20 Recording: authorization error or not subscribed to dvr service
20190710-21:59:20 Recording: event download failed
20190710-21:59:20 Recording: disk space available = 4000GB

Need some help.
Last edited by skysurf76 on Wed Jul 10, 2019 4:00 pm, edited 1 time in total.

skysurf76
Posts: 5
Joined: Wed Jul 10, 2019 3:23 pm

Re: Cannot associate DVR license with hdhomerun prime

Post by skysurf76 » Wed Jul 10, 2019 3:58 pm

And now it works fine. I use Private Internet Access VPN, and I decided to try turning it off even though it isn't supposed to block connections to my local network. As soon as I did the hdhomerun prime showed up in my.hdhomerun.com.

Sigh, technology. I spent 2 hours last night trying to figure out why the brand new mini-computer I ordered to run the DVR server wouldn't connect to the network. Turns out the BIOS time was set to the year 2118. As soon as the time was set correctly it worked fine.

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