Slice guide reverting to channel 2 after a while

Discussion of the new user interface for the HDHomeRun app.
leerandall
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Slice guide reverting to channel 2 after a while

Post by leerandall » Wed Jun 12, 2019 6:21 pm

The following scenario has happened numerous times today on my Shield while being tuned to various channels, so I'll pick one as an example. I was watching a program live on channel 214 until the end of that program. I then used the arrows on the remote to change channels, but when the slice slid out so I could select another channel, channel 2 was at the top of the guide and showing as being selected instead of the guide showing the currently tuned channel 214 as being selected. I had to scroll from channel 2 all the way down to channel 236 to get to the channel I wanted to watch next.

leerandall
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Re: Slice guide reverting to channel 2 after a while

Post by leerandall » Thu Jun 13, 2019 8:32 am

This is also happening on my Win10 laptop. And it's fairly repeatable too. Am I the only one experiencing this issue?

Thunderthud
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Re: Slice guide reverting to channel 2 after a while

Post by Thunderthud » Thu Jun 13, 2019 10:42 am

Yes, goes to lowest channel instead of starting at current channel when you arrow down while watching live TV.

Also, slice guide still unusable when pulled out. No need for the animation when pulled out. It is quite apparent what channel is highlighted without it bouncing all over the place. Plus, it is erratic and slow

leerandall
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Re: Slice guide reverting to channel 2 after a while

Post by leerandall » Thu Jun 13, 2019 10:52 am

Thanks for confirming that it's happening to others as well. I'm surprised that SD has not said something like, "yeah, we see this too and a fix is in the works."

It's infuriating if you change live channels frequently and all your HD channels are in the 200s. Every channel change requires a scroll from channel 2 to somewhere in the 200s.

nateb
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Re: Slice guide reverting to channel 2 after a while

Post by nateb » Thu Jun 13, 2019 12:23 pm

Apologies guys. Small error when fixing the Xbox controller did this. Will get a fix in tonight.

nateb
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Re: Slice guide reverting to channel 2 after a while

Post by nateb » Thu Jun 13, 2019 12:28 pm

Thunderthud wrote:
Thu Jun 13, 2019 10:42 am
Also, slice guide still unusable when pulled out. No need for the animation when pulled out. It is quite apparent what channel is highlighted without it bouncing all over the place. Plus, it is erratic and slow
Hi, we're not sure what you're talking about with this. There is no animation when the channel is pulled out. Are you talking about the delay before a slice is pulled out while navigating?

Thunderthud
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Re: Slice guide reverting to channel 2 after a while

Post by Thunderthud » Thu Jun 13, 2019 12:38 pm

nateb wrote:
Thu Jun 13, 2019 12:28 pm
Hi, we're not sure what you're talking about with this. There is no animation when the channel is pulled out. Are you talking about the delay befoslice is pulled out while navigating?
No, I'm talking about the slice guide (when pulled out to show info or multiple time slots), bumping further out to the left than needed, then receding back in. But there is a delay that makes it unusable as well, especially on a firestick.

Thanks for the response.

leerandall
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Re: Slice guide reverting to channel 2 after a while

Post by leerandall » Thu Jun 13, 2019 12:39 pm

Thanks, Nate.

nateb
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Re: Slice guide reverting to channel 2 after a while

Post by nateb » Thu Jun 13, 2019 12:51 pm

Thunderthud wrote:
Thu Jun 13, 2019 12:38 pm

No, I'm talking about the slice guide (when pulled out to show info or multiple time slots), bumping further out to the left than needed, then receding back in. But there is a delay that makes it unusable as well, especially on a firestick.
What platform are you on? I'm not seeing that on win10 or shield.

leerandall
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Re: Slice guide reverting to channel 2 after a while

Post by leerandall » Thu Jun 13, 2019 12:57 pm

I'm not seeing it on my Shield either. But I do still see the little bump-out when the selection highlight moves to a new channel. I could do without that completely. I find it extremely annoying. The highlight serves to show what channel you have selected. I don't need animation as well.

nateb
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Re: Slice guide reverting to channel 2 after a while

Post by nateb » Thu Jun 13, 2019 1:20 pm

leerandall wrote:
Thu Jun 13, 2019 12:57 pm
I'm not seeing it on my Shield either. But I do still see the little bump-out when the selection highlight moves to a new channel. I could do without that completely. I find it extremely annoying. The highlight serves to show what channel you have selected. I don't need animation as well.
There are no plans to get rid of the bump at present. We need a way to show users that there's a slice behind the channel, and the bump is how we're doing it. I know a lot of experienced users aren't in love with it, so it may be something we review in the future, but we will always need to be able to show new users how the slice works.

leerandall
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Re: Slice guide reverting to channel 2 after a while

Post by leerandall » Thu Jun 13, 2019 1:46 pm

Perhaps a switch in the settings to turn it off once we're no longer "newbies"?

Thunderthud
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Re: Slice guide reverting to channel 2 after a while

Post by Thunderthud » Thu Jun 13, 2019 2:32 pm

nateb wrote:
Thu Jun 13, 2019 12:51 pm
What platform are you on? I'm not seeing that on win10 or shield.
Windows 10, but it's everywhere, and very annoying.

steve1214
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Re: Slice guide reverting to channel 2 after a while

Post by steve1214 » Thu Jun 13, 2019 2:50 pm

Was just going to post about this and glad to see I'm not alone. I'm on an xbox one x. Otherwise, the new ui is getting better every day.

thanks.

jboymichelstein
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Re: Slice guide reverting to channel 2 after a while

Post by jboymichelstein » Thu Jun 13, 2019 2:54 pm

Plus 1
If i have it bumped out to 1 time slot when you go up or down it changes to 2 or three. I thought it had to do with 1 channel having a 1 hour show slot and the other have 30 minutes but I tested it and tested it and it always does it. I thought someone else had stated this before this thread. Maybe I am mistaken.

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