Unable to play channel

Help and support for HDHomeRun DVR and HDHomeRun software for Windows 10, Mac, Android, XBox, etc.
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talshiar23
Posts: 1
Joined: Wed May 22, 2019 5:33 pm

Unable to play channel

Post by talshiar23 » Wed May 22, 2019 5:42 pm

Hello support,

This issue started 3 days ago. Local channels will play in the HDHomeRun (Win10) app for 60-120 seconds before I receive one of the following error(s):

1. Unable to play channel: timeout
2. Unable to play channel: protocol error

I've attempted a re-scan of the channels, powered-off the device, restarting the app, etc. System diagnostics are enable and the details of the device are listed below:

Model: HDHR5-2US
Device ID: 1066F8E4
Firmware: 20190417

Any assistance you can provide is appreciated.

Kind regards,
R. Alcazar

jasonl
Silicondust
Posts: 13784
Joined: Sun Oct 28, 2007 9:23 pm

Re: Unable to play channel

Post by jasonl » Wed May 22, 2019 5:56 pm

The logs indicate that everything is going normally for a while, then the client just stops accepting data from the HDHomeRun. This would most likely indicate that there is some sort of web filtering or security software installed on the PC that is broken and interrupting the communications. Do you have any such programs installed? If so, you may need to configure them to exclude the HDHomeRun app and/or the HDHomeRun itself from their monitoring, or remove the program in question.

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