Stutter on Live TV since latest firmware update

Help and support for HDHomeRun DVR and HDHomeRun software for Windows 10, Mac, Android, XBox, etc.
denmonta
Posts: 60
Joined: Thu Apr 03, 2008 2:15 pm

Stutter on Live TV since latest firmware update

Postby denmonta » Tue Sep 18, 2018 4:08 am

I am seeing a fairly consistent problem with Live TV stuttering every 5 or 10 minutes on all channels (Mpeg2 or AVC).
The channel video and audio freezes for a few seconds skips a few frames and then gets back in sync.
This happens from many different clients (Kodi 17.6 on Librelec, HDHR, Android Live Channels, Windows 7 Media Center...) with
or without using the Silicondust DVR server, so I narrowed it down to either my 2 HDHomerun Prime or Comcast (my provider)
This started to happen very recently and I suspect that it was just after the upgrade of my 2 HDHR3-CC to the latest firmware (20180817)
I read several recent posts showing some similar issues with video stuttering so I wonder if there is a fix in the works.
Thanks

wtg
Posts: 199
Joined: Thu Jan 18, 2007 5:21 am

Re: Stutter on Live TV since latest firmware update

Postby wtg » Tue Sep 18, 2018 4:49 am

Are you sure it's not a network issue? I had a switch start to get flakey on me and experienced something very similar. It was very frustrating and took a long time to track it down.

Check out this post on how to determine if you're suffering any network packet loss.

Haas
Posts: 12
Joined: Mon Sep 03, 2018 7:20 am

Re: Stutter on Live TV since latest firmware update

Postby Haas » Tue Sep 18, 2018 12:16 pm

I notice this same thing however if I use channels dvr app it isn't prevalent. Wondering if it is perhaps the HD homerun app?

medic6578
Posts: 3
Joined: Tue Sep 25, 2018 9:49 am

Re: Stutter on Live TV since latest firmware update

Postby medic6578 » Tue Sep 25, 2018 9:57 am

I also have the same issue. On both my Apple TV and my fire TV. same issue pause then starts again. It does it on my OTA channels and on the Premium channels. I am using the channel's app to watch the feed, sadly because your guide is well lacking, and the season pass options and the list goes on... My network is a GIG network with the internet of 150 in both directions. My HD box is connected directly to the antenna and then into the back of the router.

handyd
Posts: 225
Joined: Mon Mar 22, 2010 5:38 am
Device ID: 131092F3, 13122223, 13136631

Re: Stutter on Live TV since latest firmware update

Postby handyd » Wed Sep 26, 2018 4:44 am

I'm having similar issues with my (3) primes as well with Comcast. The signals "hiccup" ever few minutes on all stations watching through my Shield or recording on my DVR. I haven't been able to put my finger on if it's the DVR, App or Primes. I did notice that when I rebooted my DVR, the issue went away for now. Next time it happens, I'm going to check the same channels on my WMC to try to eliminate one component.

asauers
Posts: 96
Joined: Thu Aug 25, 2016 11:03 am

Re: Stutter on Live TV since latest firmware update

Postby asauers » Wed Sep 26, 2018 5:45 am

Same issue using a prime (latest firmware) with comcast. lots of freezes, break-ups lately. I use live channels and often get the "weak signal" black screen if tuned to one channel for an extended period of time.

handyd
Posts: 225
Joined: Mon Mar 22, 2010 5:38 am
Device ID: 131092F3, 13122223, 13136631

Re: Stutter on Live TV since latest firmware update

Postby handyd » Wed Sep 26, 2018 8:09 pm

It happened to me again tonight. I turned off my DVR (20180817) computer and the issue went away on my shield and laptop. I enabled the DVR on another computer (20180817) and the issue was still resolved. I then uninstalled the DVR from the original machine and installed 20180921. So far, so good.

I hope that's all is it, but I doubt it had anything to do with the firmware since my WMC computer never had the issue.
***********************************************************************************************************
Never Mind: First real test tonight failed. All my recorded programs messed up like crazy. I'm going to test another DVR machine.
Last edited by handyd on Thu Sep 27, 2018 7:30 pm, edited 1 time in total.

handyd
Posts: 225
Joined: Mon Mar 22, 2010 5:38 am
Device ID: 131092F3, 13122223, 13136631

Re: Stutter on Live TV since latest firmware update

Postby handyd » Mon Oct 01, 2018 5:31 am

I was able to get a stable working system (3 days so far) by moving my DVR to a Windows 7 machine. I don't know what happened to the DVR running on my Windows 10 machine. When I have time, I'm going to set up another Windows 10 computer to narrow it down further.

cscoppa
Posts: 95
Joined: Wed Jul 22, 2015 7:13 pm

Re: Stutter on Live TV since latest firmware update

Postby cscoppa » Wed Oct 03, 2018 7:47 pm

I'm having this issue as well, on both of my Nvidia Shields. I'd like to try downgrading the firmware on my Prime to see if that's the culprit, but I don't see any way to download older versions.

In my case what I most notice is audio dropouts. It helps if I turn off passthrough but then audio sync becomes an issue.

asauers
Posts: 96
Joined: Thu Aug 25, 2016 11:03 am

Re: Stutter on Live TV since latest firmware update

Postby asauers » Thu Oct 04, 2018 7:48 am

is SD looking into this? happens on both my shield and nexus player.

nateb
Silicondust
Posts: 751
Joined: Mon Aug 06, 2018 3:22 pm
Device ID: 1051C73D, 10759F29

Re: Stutter on Live TV since latest firmware update

Postby nateb » Thu Oct 04, 2018 10:08 am

Have you submitted a ticket to support@silicondust.com? They should be able to take a look at what's going on under the hood.

cscoppa
Posts: 95
Joined: Wed Jul 22, 2015 7:13 pm

Re: Stutter on Live TV since latest firmware update

Postby cscoppa » Thu Oct 04, 2018 11:13 am

Have you submitted a ticket to support@silicondust.com? They should be able to take a look at what's going on under the hood.
I just did. :)

asauers
Posts: 96
Joined: Thu Aug 25, 2016 11:03 am

Re: Stutter on Live TV since latest firmware update

Postby asauers » Thu Oct 04, 2018 4:16 pm

Model: HDHR3-CC
Device ID: 13222ADD
Firmware: 20180817

stutter/breakup around 19:12 EST today.

audio dropout at 19:17 EST

another freeze at 19:21 EST

asauers
Posts: 96
Joined: Thu Aug 25, 2016 11:03 am

Re: Stutter on Live TV since latest firmware update

Postby asauers » Sun Oct 07, 2018 4:31 pm

still happening.

asauers
Posts: 96
Joined: Thu Aug 25, 2016 11:03 am

Re: Stutter on Live TV since latest firmware update

Postby asauers » Wed Oct 17, 2018 10:36 am

bumping... support has stopped replying to my emails.


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