MacBook Air / 20201119 Release (now 20201216 Release)

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darcilicious
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MacBook Air / 20201119 Release (now 20201216 Release)

Post by darcilicious »

Watching Fox 12.1 (ATSC 3.0) on my MacBook Air 2018 this evening, noticed the new release when I first started the app, and there's no audio for the announcer track (center channel?). I believe I have reported this issue before. Please fix, thank you!
Last edited by darcilicious on Thu Dec 17, 2020 7:26 pm, edited 1 time in total.

jasonl
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Re: MacBook Air / 20201119 Release

Post by jasonl »

You should get a short recording of the stream, upload it to Google Drive/Dropbox/whatever and send a link to SD's support team so they can look at it and determine if it really is an app problem or if the station is messing something up.

darcilicious
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Re: MacBook Air / 20201119 Release

Post by darcilicious »

jasonl wrote: Fri Nov 20, 2020 6:49 pm You should get a short recording of the stream, upload it to Google Drive/Dropbox/whatever and send a link to SD's support team so they can look at it and determine if it really is an app problem or if the station is messing something up.
I'm not a DVR customer so I'm not sure how I could go about recording this when it happens. I think I forgot to mention it's happen on FOX during NFL games; I do not have this particular audio issue with the Channels app on the AppleTV for what it's worth...

NedS
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Re: MacBook Air / 20201119 Release

Post by NedS »


darcilicious
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Re: MacBook Air / 20201119 Release

Post by darcilicious »

Got it, thanks! I'll try to do this during the next game...

darcilicious
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Re: MacBook Air / 20201119 Release

Post by darcilicious »

(Sorry juggling a lot of family issues at the moment).

How/who do I notify wtih the URL to the sample files?

nickk
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Re: MacBook Air / 20201119 Release

Post by nickk »

Send me a quick private-message with the link.

darcilicious
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Re: MacBook Air / 20201119 Release

Post by darcilicious »

I was able to send it yesterday mid-morning, hope you're able to access the sample files!

darcilicious
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Re: MacBook Air / 20201119 Release

Post by darcilicious »

This is issue still is not resolved with the 20201216 release for macOS on my MacBook Air (2018). Similarly, I never received any kind of acknowledgement that the uploaded sample files were reviewed or that this issue is being worked on.

darcilicious
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Re: MacBook Air / 20201119 Release (now 20201216 Release)

Post by darcilicious »

Tuning into the Northwestern vs Ohio State NCAA College game on 12.1 (FOX / Portland) and still no announcer (center?) channel. Is there an ETA as to when this might be fixed?

NedS
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Re: MacBook Air / 20201119 Release (now 20201216 Release)

Post by NedS »

Sorry, I forgot to reply to this thread before. The audio channel mapping bug appears to be affecting multiple platforms and is high on our priority list.

I'm a fellow Mac user myself with a 2019 Macbook Pro. I'll make sure they don't forget us ;)

darcilicious
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Re: MacBook Air / 20201119 Release (now 20201216 Release)

Post by darcilicious »

Thanks very much for the update, I appreciate it!

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