25 Oct 2020

ATSC 3.0 Forum
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nickk
Silicondust
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25 Oct 2020

Post by nickk »

We released an app update 20201025 for Windows 10 and XBox One.

This release fixes a buffering pause problem when playing video.

nickganga
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Re: 25 Oct 2020

Post by nickganga »

Just app versions not firmwares?

nickk
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Re: 25 Oct 2020

Post by nickk »

nickganga wrote: Sun Oct 25, 2020 5:33 pm Just app versions not firmwares?
Just the app. The latest firmware is still 20201023.

Nick

darcilicious
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Re: 25 Oct 2020

Post by darcilicious »

nickk wrote: Sun Oct 25, 2020 12:52 pm We released an app update 20201025 for Windows 10 and XBox One.

This release fixes a buffering pause problem when playing video.
The video/audio is freezing here after a few minutes of playback. Just uninstalled/reinstalled the app on XBox One to make sure we had the latest. Portland on 8.1.

nickk
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Re: 25 Oct 2020

Post by nickk »

darcilicious wrote: Sun Oct 25, 2020 7:12 pm The video/audio is freezing here after a few minutes of playback. Just uninstalled/reinstalled the app on XBox One to make sure we had the latest. Portland on 8.1.
Can you please turn on "send diagnostic information" from the settings menu in the app, then post back with your device ID.

When you next experience the freeze problem please leave it like that for 5 minutes before doing anything.

Nick

darcilicious
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Re: 25 Oct 2020

Post by darcilicious »

nickk wrote: Sun Oct 25, 2020 7:18 pm
darcilicious wrote: Sun Oct 25, 2020 7:12 pm The video/audio is freezing here after a few minutes of playback. Just uninstalled/reinstalled the app on XBox One to make sure we had the latest. Portland on 8.1.
Can you please turn on "send diagnostic information" from the settings menu in the app, then post back with your device ID.

When you next experience the freeze problem please leave it like that for 5 minutes before doing anything.

Nick
After the game ;^)

darcilicious
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Re: 25 Oct 2020

Post by darcilicious »

Okay, in about 3 minutes after this post is timestamped, you will have what you asked for. Device ID 1080240D.

Let me know if there's any other information I can provide.

Cheers!

wriede
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Device ID: 1080A4A8
Location: Phoenix
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Re: 25 Oct 2020

Post by wriede »

Phoenix area, tuned to channel 15.1, ID 1080A4A8 on Windows 10 after today's app update I still see some short hesitations. I hope you see diagnostics coming in. Let me know if there's anything else I can do. Willem Riede.

dsinema
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Re: 25 Oct 2020

Post by dsinema »

Not trying to hijack this thread, but it appears there was a firmware update yesterday for the HDHR5-4K. Are there release notes available somewhere?

UPDATE: Weird it showed a new firmware 20201025 and I ran the update, when the device rebooted it now lists 20201023 as the current firmware.

As a side note I have a couple channels with HEVC that just stutter and in some cases will not display at all (blue or green screen). Audio is choppy as well.

I am using Channels but I see similar things on the HDHomeRun app for MacOS. The other channels are working well, I believe my network is working well (enterprise grade switches and wireless Aruba/HPE gear).

I would like to see if any of the issues are resolved from the firmware update or at least what has changed.

jakep82
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Re: 25 Oct 2020

Post by jakep82 »

The changelog is available elsewhere in the forums (link below). The last listed firmware update is from 10/23, and the last software updates were yesterday.

viewtopic.php?f=126&t=32339&start=45

dsinema
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Re: 25 Oct 2020

Post by dsinema »

perfect, thanks.

yourpalfranc
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Re: 25 Oct 2020

Post by yourpalfranc »

I installed the updated Windows app 20201025 but still having issues.

WTAE: played fine and looked great, but began to pause after about a minute of play. After about 6 minutes of play, it completely froze.
WPNT: started with audio on 1 channel, and then audio faded out completely. After about 8 minutes of play the video froze.
WPGH: no audio at all, and video froze after about 6 minutes of play.
KDKA: ATSC 1 station, but no issues

Send diagnostic info enabled, deviceID 1080A1C1

Blodwyn Pig
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Joined: Mon Oct 26, 2020 7:16 pm
Device ID: 1080A241
Location: Phoenix, AZ USA

Re: 25 Oct 2020

Post by Blodwyn Pig »

Another set of logs from a different device if needed...
Several halts then a complete freeze at 2:00 PM today on KNXV-NG.
Send Diagnostic Information enabled yesterday.
Device ID in User Profile.

yourpalfranc
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Re: 25 Oct 2020

Post by yourpalfranc »

I've updated firmware (20201030) and Windows app (20201029) but still experiencing all the same issues on all 3 Pittsburgh ATSC 3.0 stations. ATSC 1.0 stations work perfectly.

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