HDHR app lock-ups on my Shield

Discussion of the new user interface for the HDHomeRun app.
leerandall
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HDHR app lock-ups on my Shield

Post by leerandall » Wed Jun 19, 2019 11:45 am

I've had the HDHR app completely lock up twice so far today with the video frozen, the latest happening at about 2:00pm EDT (app diagnostics were turned on at the time). In order to recover, I had to exit the app, then kill the app on the "Recent apps" screen (double-click home button), then restart the app.

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signcarver
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Re: HDHR app lock-ups on my Shield

Post by signcarver » Wed Jun 19, 2019 12:42 pm

I have actually had it happen 3 times today on other android platforms... these are on systems I usually have on at least 12 hours a day without problem. Only control that worked was play/pause (home wouldn't even work) and kick it back to the old UI. Then tried to enable new UI again and nothing until I backed out again by switching to old UI then cleared cache and was finally able to switch back to new UI but it locked up a 4th time but at least then exited to main screen.

For me, I was thinking it was a fluke caused by some of my locals on cable getting a DRM flag and was the channel that it was last tuned to.

leerandall
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Re: HDHR app lock-ups on my Shield

Post by leerandall » Wed Jun 19, 2019 12:46 pm

I forgot to also mention that, along with the 2 times the app locked up completely, one other time it just kicked completely out of the HDHR app to the Shield's home screen.

leerandall
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Re: HDHR app lock-ups on my Shield

Post by leerandall » Wed Jun 19, 2019 12:48 pm

As I was typing the previous post, I looked over and saw that the app is currently locked up again, and based on the time shown in the MSNBC Chyron at the bottom right of the screen, it locked up at 3:14pm EDT.

leerandall
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Re: HDHR app lock-ups on my Shield

Post by leerandall » Wed Jun 19, 2019 3:31 pm

A couple minutes ago, I tried to change channels on my Shield, and I couldn't get any button on my remote to work except the home button to exit the app. Then I had to kill the app on the "Recent apps" screen, then restart the app. What the hell is going on today with the HDHR Android app? I've had occasional hiccups with the HDHR app during the beta, but never as many issues as I've had with it today.

leerandall
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Re: HDHR app lock-ups on my Shield

Post by leerandall » Wed Jun 19, 2019 4:44 pm

It just crashed back to my Shield's home screen again.

nateb
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Re: HDHR app lock-ups on my Shield

Post by nateb » Wed Jun 19, 2019 4:59 pm

Definitely looking like we've got a brush fire on Shield. Doesn't appear to affect Fire TV, which is odd. We're looking into it.

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signcarver
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Re: HDHR app lock-ups on my Shield

Post by signcarver » Wed Jun 19, 2019 5:44 pm

Now even the old UI is giving me just a black screen on any android device... my fault as I tried to restart as it became unresponsive while still playing video old 4x3 Doctor Who with the top 15% or so of video missing (all the heads were chopped off as a black bar).

Edit: after about 15 minutes I was able to get old UI back up.

nateb
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Re: HDHR app lock-ups on my Shield

Post by nateb » Wed Jun 19, 2019 6:16 pm

Are you guys still experiencing this? It hit me for a while earlier today, but now seems perfectly fine.

leerandall
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Re: HDHR app lock-ups on my Shield

Post by leerandall » Wed Jun 19, 2019 6:19 pm

Within the last hour, the app crashed out to the Shield's home screen. At that point, I was fed up with dealing with all the issues, so I turned off the HDHR beta UI after eventually getting back into the app.

nateb
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Re: HDHR app lock-ups on my Shield

Post by nateb » Wed Jun 19, 2019 7:48 pm

leerandall wrote:
Wed Jun 19, 2019 6:19 pm
Within the last hour, the app crashed out to the Shield's home screen. At that point, I was fed up with dealing with all the issues, so I turned off the HDHR beta UI after eventually getting back into the app.
I just don't understand why this seems to happen to some people all the time, me every once in a blue moon, and other people never. Easily one of the most frustrating bugs. We're reverting some code we think may have caused the increase to see if that helps.

leerandall
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Re: HDHR app lock-ups on my Shield

Post by leerandall » Wed Jun 19, 2019 7:56 pm

nateb wrote:
Wed Jun 19, 2019 7:48 pm
leerandall wrote:
Wed Jun 19, 2019 6:19 pm
Within the last hour, the app crashed out to the Shield's home screen. At that point, I was fed up with dealing with all the issues, so I turned off the HDHR beta UI after eventually getting back into the app.
I just don't understand why this seems to happen to some people all the time, me every once in a blue moon, and other people never. Easily one of the most frustrating bugs. We're reverting some code we think may have caused the increase to see if that helps.
I would think it was something you did with the code between yesterday and today. I've NEVER had as many issues with the beta UI/app as I have had today.

nateb
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Re: HDHR app lock-ups on my Shield

Post by nateb » Wed Jun 19, 2019 8:22 pm

OK, one other question. Any chance you guys are on either wifi or some other type of network connection that may occasionally break?

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signcarver
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Re: HDHR app lock-ups on my Shield

Post by signcarver » Wed Jun 19, 2019 8:50 pm

For me no wifi... i do usually have 3 or 4 record engines running and latest issue was on ota, though i think when the issue happened it went from a 16x9 commercial to 4x3 show but unlike earlier issues it kept playing but was missing the top of the picture. Originally I thought my issue was an engine not realizing the DRM change of local channels.

Strangest thing was it allowed absolutely no input other than play/pause and i have 2 "remotes" paired and cec

leerandall
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Re: HDHR app lock-ups on my Shield

Post by leerandall » Wed Jun 19, 2019 8:52 pm

No wi-fi, all ethernet. My Shield is wired to an un-managed switch which is wired to my router.

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