Dead HDHomeRun Prime

A place for people to discuss future hardware and software product news
breezytm
Posts: 338
Joined: Mon Dec 02, 2013 8:45 pm

Dead HDHomeRun Prime

Post by breezytm »

The HDHomerun at my parents couldn't have stopped working at the worst time. Now I have no clue what my options are. SD discontinued the 3 tuners prime but the 6 tuners development is not completed. I have a very angry 74 year old dad who just want to watch the news. What sense does that make and what am I supposed to do?

nickk
Silicondust
Posts: 16234
Joined: Tue Jan 13, 2004 9:39 am
x 75

Re: Dead HDHomeRun Prime

Post by nickk »

Drop an email to support@silicondust.com - we can arrange purchasing a refurb unit.

Nick

breezytm
Posts: 338
Joined: Mon Dec 02, 2013 8:45 pm

Re: Dead HDHomeRun Prime

Post by breezytm »

I have a case open. Maybe you can look into it. #138141

bruiserker
Posts: 52
Joined: Wed May 06, 2015 12:27 pm
x 1

Re: Dead HDHomeRun Prime

Post by bruiserker »

[removed by moderator - see forum rules]

ebo
Posts: 600
Joined: Thu Jan 07, 2010 6:58 pm
Device ID: 1016F746, 101C8CF9, 1041F134, 10532394
x 3

Re: Dead HDHomeRun Prime

Post by ebo »

Have you tried replacing the power supply? That's the most likely failure item.

breezytm
Posts: 338
Joined: Mon Dec 02, 2013 8:45 pm

Re: Dead HDHomeRun Prime

Post by breezytm »

ebo wrote: Wed Oct 21, 2020 8:07 pm Have you tried replacing the power supply? That's the most likely failure item.
Try that and didn't make a different. The device is really dead.

NedS
Silicondust
Posts: 1702
Joined: Mon Dec 10, 2018 12:38 pm
x 76

Re: Dead HDHomeRun Prime

Post by NedS »

breezytm wrote: Wed Oct 21, 2020 7:25 pm I have a case open. Maybe you can look into it. #138141
Replied with price quote on the refurb unit.

breezytm
Posts: 338
Joined: Mon Dec 02, 2013 8:45 pm

Re: Dead HDHomeRun Prime

Post by breezytm »

Would you be kind enough to get someone to reply back to my last two emails please.

I am at my dad's now and my man is not happy he missed the debate. Please help me!!!!! :D

breezytm
Posts: 338
Joined: Mon Dec 02, 2013 8:45 pm

Re: Dead HDHomeRun Prime

Post by breezytm »

Guys can you please please look into my support request. All I need is the info to purchase the device. Thanks

NedS
Silicondust
Posts: 1702
Joined: Mon Dec 10, 2018 12:38 pm
x 76

Re: Dead HDHomeRun Prime

Post by NedS »

breezytm wrote: Tue Oct 27, 2020 6:52 pm Guys can you please please look into my support request. All I need is the info to purchase the device. Thanks
My apologies, you should be getting contacted in the next day or two from our shop team with an invoice for your replacement unit.

breezytm
Posts: 338
Joined: Mon Dec 02, 2013 8:45 pm

Re: Dead HDHomeRun Prime

Post by breezytm »

Thank you sir.

breezytm
Posts: 338
Joined: Mon Dec 02, 2013 8:45 pm

Re: Dead HDHomeRun Prime

Post by breezytm »

Many days later I still did not get anything

breezytm
Posts: 338
Joined: Mon Dec 02, 2013 8:45 pm

Re: Dead HDHomeRun Prime

Post by breezytm »

Can you please check the status

PghCordCutter
Posts: 68
Joined: Sat Jul 28, 2018 8:54 am

Re: Dead HDHomeRun Prime

Post by PghCordCutter »

According to Lon.com, the Prime is back in stock! I thought the 3 turner was no longer able to be manufactured? What changed?

https://youtu.be/rSH89fNU144

signcarver
Expert
Posts: 9322
Joined: Wed Jan 24, 2007 1:04 am
Device ID: 10802091 131B34B7 13231F92 1070A18E 1073ED6F 15300C36
x 24

Re: Dead HDHomeRun Prime

Post by signcarver »

PghCordCutter wrote: Wed Nov 25, 2020 10:39 am According to Lon.com, the Prime is back in stock! I thought the 3 turner was no longer able to be manufactured? What changed?

https://youtu.be/rSH89fNU144
see viewtopic.php?p=364112#p364112 posted over a month ago and the more recent notes from nickk announcing they are finally limitedly available such as viewtopic.php?p=366549#p366549

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