Automatic payment

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clarkss12
Posts: 1181
Joined: Sat May 11, 2013 11:51 am
Device ID: 104CBEA5 ;1055A951
Location: Michigan, USA
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Automatic payment

Postby clarkss12 » Wed Jan 30, 2019 6:54 pm

For some reason, SD did not deduct their payment for the month of January. Unless my memory is totally messed up (usually is), I thought my payments were automatically deducted.
First payment was
August 20, 2018 Completed $34.99 for 1 item
September 20, 2018 Completed $34.99 for 1 item
Through December 20, 2018 Completed $24.99 for 1 item

But January's payment was not deducted, and the only way I noticed was by embarrassing my self on another third party forum. I had no guide data for the Premium channels. My channel listings for the Premium channels reverted to "Demo".

Questions
Why was my payment NOT automatically deducted, so I did not lose my channels?

Why wasn't I notified that my Premium channel subscription had expired??

tonywagner
Posts: 52
Joined: Wed Sep 19, 2018 8:25 am

Re: Automatic payment

Postby tonywagner » Wed Jan 30, 2019 7:55 pm

This sounds like it might be an issue specific to your account. Be sure to email support@silicondust.com about it, and post back here when they get it figured out.


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