Coupon won’t apply on resubscribe

Support for and discussion of the HDHomeRun Premium TV service
mike3
Posts: 74
Joined: Mon Aug 20, 2018 5:21 am

Coupon won’t apply on resubscribe

Postby mike3 » Sun Dec 23, 2018 2:22 pm

I’m trying to resubscribe, but when applying the coupon I get the following error.

“The minimum spend for this coupon is 34.99”

nateb
Silicondust
Posts: 531
Joined: Mon Aug 06, 2018 3:22 pm
Device ID: 1051C73D, 10759F29

Re: Coupon won’t apply on resubscribe

Postby nateb » Sun Dec 23, 2018 2:44 pm

Are you still in your current subscription period? If so, you don't need the coupon. It'll auto subscribe you for zero dollars now and auto apply the coupon on your next month.

mike3
Posts: 74
Joined: Mon Aug 20, 2018 5:21 am

Re: Coupon won’t apply on resubscribe

Postby mike3 » Sun Dec 23, 2018 2:45 pm

Okay I resubscribe and I got an email that my coupon was received? Does this mean I will be billed only 24.99 on the renewal date of Jan 2?

mike3
Posts: 74
Joined: Mon Aug 20, 2018 5:21 am

Re: Coupon won’t apply on resubscribe

Postby mike3 » Sun Dec 23, 2018 2:45 pm

Are you still in your current subscription period? If so, you don't need the coupon. It'll auto subscribe you for zero dollars now and auto apply the coupon on your next month.
Yes I’m still in my subscription period.

nateb
Silicondust
Posts: 531
Joined: Mon Aug 06, 2018 3:22 pm
Device ID: 1051C73D, 10759F29

Re: Coupon won’t apply on resubscribe

Postby nateb » Sun Dec 23, 2018 2:47 pm

Okay I resubscribe and I got an email that my coupon was received? Does this mean I will be billed only 24.99 on the renewal date of Jan 2?
Yup, correct. In your receipt in January, it should say something like 34.99 minus 10 credit for 24.99.

mike3
Posts: 74
Joined: Mon Aug 20, 2018 5:21 am

Re: Coupon won’t apply on resubscribe

Postby mike3 » Sun Dec 23, 2018 2:49 pm

It shows the following?

HDHomeRun Premium TV (does not include hardware) × 1
$34.99 / month
Subtotal:
$34.99
Payment method:
Credit Card
Total:
$34.99 / month

nickk
Silicondust
Posts: 15280
Joined: Tue Jan 13, 2004 9:39 am

Re: Coupon won’t apply on resubscribe

Postby nickk » Sun Dec 23, 2018 3:38 pm

I updated your latest subscription to include the credit.

Nick

mike3
Posts: 74
Joined: Mon Aug 20, 2018 5:21 am

Re: Coupon won’t apply on resubscribe

Postby mike3 » Sun Dec 23, 2018 4:45 pm

I updated your latest subscription to include the credit.

Nick
Thanks


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