A&E Wrong Time Zone

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minarcia
Posts: 12
Joined: Sat Aug 18, 2018 3:30 pm

A&E Wrong Time Zone

Postby minarcia » Sat Dec 22, 2018 11:24 am

I'm in the Houston suburbs. My understanding from the channels chart is that I should get A&E in Eastern time. The Channels DVR guide appears to be in Eastern time. However, the programming is coming in Pacific so the guide cannot record shows correctly. My wife tells me it is happening on other channels (the guide and programming not aligned), but didn't remember which ones. Please help! Thanks!

Model: HDHR5-2US
Device ID: 106411EA
Firmware: 20180817

Model: HDHR5-4US
Device ID: 1072ED05
Firmware: 20180817

minarcia
Posts: 12
Joined: Sat Aug 18, 2018 3:30 pm

Re: A&E Wrong Time Zone

Postby minarcia » Sat Dec 22, 2018 8:43 pm

My wife just reported that AMC programming and the guide are not aligned. The guide indicated "Christmas Vacation", when she went to AMC, "Elf" was on.

nickk
Silicondust
Posts: 15278
Joined: Tue Jan 13, 2004 9:39 am

Re: A&E Wrong Time Zone

Postby nickk » Sat Dec 22, 2018 9:03 pm

Looks like your location auto-detected as AZ instead of TX which switched things to the Pacific feed.

On it...

nickk
Silicondust
Posts: 15278
Joined: Tue Jan 13, 2004 9:39 am

Re: A&E Wrong Time Zone

Postby nickk » Sat Dec 22, 2018 9:44 pm

Can you please restart your HDHomeRun units - they should pick up your location correctly now.

If you are using the HDHomeRun DVR you will need to restart that a minute or so after the HDHomeRun units have been restarted.

Nick

minarcia
Posts: 12
Joined: Sat Aug 18, 2018 3:30 pm

Re: A&E Wrong Time Zone

Postby minarcia » Sun Dec 23, 2018 10:14 am

Nick,

Thanks for the response. I've completed two power cycles on the HDHRs and rebooted my computer running Channels DVR (I also refreshed the guide on Channels.) It appears programming and guide data are still misaligned.

Thanks again for looking into this issue.

Andrew

nickk
Silicondust
Posts: 15278
Joined: Tue Jan 13, 2004 9:39 am

Re: A&E Wrong Time Zone

Postby nickk » Sun Dec 23, 2018 10:30 am

Found the problem... can you please restart the HDHomeRun devices once more.

Nick

nickk
Silicondust
Posts: 15278
Joined: Tue Jan 13, 2004 9:39 am

Re: A&E Wrong Time Zone

Postby nickk » Sun Dec 23, 2018 3:38 pm

Your HDHomeRun units updated correctly to the right timezone - you should be good now.

Nick

minarcia
Posts: 12
Joined: Sat Aug 18, 2018 3:30 pm

Re: A&E Wrong Time Zone

Postby minarcia » Sun Dec 23, 2018 8:05 pm

Nick,

Sorry, I wasn’t home to try a reset. Reset the HDHRs and all looks good. Thanks for the quick response.

Merry Christmas to you and the rest of the SD team.

Thanks,
Andrew


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