Nickk - Please Confirm Credit Due to Channel Issues.

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ssmith1936
Posts: 16
Joined: Fri Dec 02, 2016 12:52 pm

Re: Nickk - Please Confirm Credit Due to Channel Issues.

Postby ssmith1936 » Sun Dec 30, 2018 8:29 am

My subscription renewed on Dec 17th, and although an invoice shows a credit for Order #573246 my bank acct doesn’t show a $10 credit. I was charged the full $34.99. Assumed the credit was for this billing cycle bs the next one. Please confirm.

nateb
Silicondust
Posts: 424
Joined: Mon Aug 06, 2018 3:22 pm
Device ID: 1051C73D, 10759F29

Re: Nickk - Please Confirm Credit Due to Channel Issues.

Postby nateb » Tue Jan 01, 2019 8:24 pm

My subscription renewed on Dec 17th, and although an invoice shows a credit for Order #573246 my bank acct doesn’t show a $10 credit. I was charged the full $34.99. Assumed the credit was for this billing cycle bs the next one. Please confirm.
Will ping people tomorrow about this.

Jbpete
Posts: 8
Joined: Mon Nov 26, 2018 2:40 pm

Re: Nickk - Please Confirm Credit Due to Channel Issues.

Postby Jbpete » Wed Jan 02, 2019 2:15 pm

I am following as my account shows the same. My account shows I was given a $10 credit with my renewal but my credit card shows the full $34.99

ghealy4
Posts: 8
Joined: Mon Apr 10, 2017 12:23 pm

Re: Nickk - Please Confirm Credit Due to Channel Issues.

Postby ghealy4 » Wed Jan 02, 2019 2:21 pm

My renewal showed up correct on my credit card. $24.99

nateb
Silicondust
Posts: 424
Joined: Mon Aug 06, 2018 3:22 pm
Device ID: 1051C73D, 10759F29

Re: Nickk - Please Confirm Credit Due to Channel Issues.

Postby nateb » Wed Jan 02, 2019 4:30 pm

I am following as my account shows the same. My account shows I was given a $10 credit with my renewal but my credit card shows the full $34.99
Submit a report to support@silicondust.com with your account info. They should be able to see what happened and get you taken care of.

Ron
Posts: 34
Joined: Sun Dec 17, 2006 7:49 pm

Re: Nickk - Please Confirm Credit Due to Channel Issues.

Postby Ron » Fri Jan 11, 2019 7:27 pm

Just got charged my monthly premium billing and credit has been reflected against my credit card charge. $24.99 charge from Silicon Dust. Thank you.


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