Thanks nickk for the information here. Personally, I don't expect a refund or credit or whatever at the moment unless this goes on for much longer. My feelings are that you have given us free DVR service since the Kickstarter, you replaced two of my device plugs for no charge and did the changeover on my two Extend units from the old fan model to the new fanless model for a modest charge with extremely quick turnaround. Going a few days without some channels, while annoying, isn't such a big deal for me.We don't know what is going on - that is the problem. We are as pissed off as you are.If that is the case then why can’t you just tell us what is going on. All you leave us to do is speculate. If you are so certain the channels will turn you certainly could bring us into the loop on why they were moved in the first place. Your company needs some help on how to communicate with customers.
In parallel we are working on a plan to provide some level of credit to current HDHomeRun Premium TV customers.
I appreciate the service I have been given over the past 6 years from you guys and while I would really like to see the new UI improvements I am overall very happy.