Audio sync issues

Support for and discussion of the HDHomeRun Premium TV service
jbis
Posts: 13
Joined: Tue Sep 25, 2018 8:41 am

Audio sync issues

Postby jbis » Tue Sep 25, 2018 8:46 am

I'm getting audio sync issues quite frequently using the official HDHR app on my Fire TVs. Changing the channel and back again will fix for about 20 minutes then it goes out of sync again. Anyone else having this?

jbis
Posts: 13
Joined: Tue Sep 25, 2018 8:41 am

Re: Audio sync issues

Postby jbis » Thu Sep 27, 2018 7:01 pm

Nobody else is having this issue?

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ACraigo
Posts: 383
Joined: Sat Jul 28, 2018 3:32 pm
Device ID: 1062E8EE
Location: Deep Canyon in WV (by God)

Re: Audio sync issues

Postby ACraigo » Fri Sep 28, 2018 2:27 am

Nobody else is having this issue?
I do, I do!

Yea, it seems to be common with PTV Channels, but I don't see it at all on my OTA Channels.

You know how to temporarily fix it, so at this point that's all we can do.

goofnroxx
Posts: 40
Joined: Fri Jun 16, 2017 10:30 am

Re: Audio sync issues

Postby goofnroxx » Fri Sep 28, 2018 5:00 am

I see it as well. If AC3 passthru is enabled the video usually locks up while the audio keeps playing. If AC3 is disabled the video keeps going but gets out of sync and quickly becomes unwatchable. Skipping forward or back will fix the sync issue, but the skip is to some random spot, not the 30 second move it should be. This is on the v3 pendant.

Which FireTV are you using?

jbis
Posts: 13
Joined: Tue Sep 25, 2018 8:41 am

Re: Audio sync issues

Postby jbis » Fri Sep 28, 2018 5:19 am

Element TVs with built in FireTV

Miskal
Posts: 2
Joined: Sun Aug 19, 2018 5:50 pm

Re: Audio sync issues

Postby Miskal » Wed Oct 03, 2018 5:30 pm

I get the same thing frequently. Firetv 4k

boogmeister1
Posts: 22
Joined: Fri Jan 24, 2014 10:51 am

Re: Audio sync issues

Postby boogmeister1 » Wed Oct 03, 2018 11:06 pm

I get the same thing frequently. Firetv 4k
+1

GrandpaC
Posts: 12
Joined: Wed May 20, 2015 11:06 am

Re: Audio sync issues

Postby GrandpaC » Thu Oct 04, 2018 3:17 am

Same problem here lately with my Fire TV's on OTA Channels also

ZacMan
Posts: 204
Joined: Wed Feb 06, 2008 7:40 pm
Device ID: 10115FF2, 1033A485, 13106388, 13111AC9, 1060B7DD
Location: New Jersey

Re: Audio sync issues

Postby ZacMan » Thu Oct 04, 2018 6:28 am

I've reported audio sync issues before for live TV. Haven't noticed it on PTV yet but don't watch it that often. I'm still in the process of cutting off my cable so I still use the normal channels most of the time

I experience the issue on my Shield devices so don't think it's just the firestick. It also happens on Live Channels.

cqaigy
Posts: 20
Joined: Wed Mar 02, 2016 9:48 pm

Re: Audio sync issues

Postby cqaigy » Fri Oct 05, 2018 9:40 pm

I've seen this OTA and I just saw this on TV in motel we were staying at. I don't know what the provider was though, maybe cable, was in Oregon at the time.

jbis
Posts: 13
Joined: Tue Sep 25, 2018 8:41 am

Re: Audio sync issues

Postby jbis » Fri Oct 12, 2018 5:10 am

SD, are you working on a fix for this? It's getting unbearable.

nateb
Silicondust
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Joined: Mon Aug 06, 2018 3:22 pm
Device ID: 1051C73D, 10759F29

Re: Audio sync issues

Postby nateb » Fri Oct 12, 2018 9:57 am

SD, are you working on a fix for this? It's getting unbearable.
Are there specific channels you are seeing this on? I'll ping Nick on this. At the moment I'm not sure if it would be faster to try to fix the app or to simply provide better streams.

ycavan
Posts: 46
Joined: Wed Sep 19, 2018 11:34 am

Re: Audio sync issues

Postby ycavan » Fri Oct 12, 2018 10:08 am

I vote better streams, but that ties into stage 2.. which, I know you guys need to focus on :)

If there are workarounds for stage 1 problems, I hope we can let SD put all their resources into stage 2 & having their own encoding gear @ the upstream provider's colo.

jbis
Posts: 13
Joined: Tue Sep 25, 2018 8:41 am

Re: Audio sync issues

Postby jbis » Fri Oct 12, 2018 7:17 pm

SD, are you working on a fix for this? It's getting unbearable.
Are there specific channels you are seeing this on? I'll ping Nick on this. At the moment I'm not sure if it would be faster to try to fix the app or to simply provide better streams.
It happens on all channels

A-TV-viewer
Posts: 26
Joined: Sun Dec 10, 2017 6:20 pm

Re: Audio sync issues

Postby A-TV-viewer » Sat Oct 13, 2018 8:02 am

After over a year of use with little issues. Over the last week I have been seeing sync issues on our fire 4K. What I don’t understand is why? No hardware changes. No service change. So by elimination something has changed in the software from Amazon or SD. I don’t know but I assume that Amazon put out betas of the fire firmware to all the app developers? If there is a problem with a Amazon update could SD post a warning. I’m amazed at the consumer good manufactures apparent acceptance of releasing poor code. There seems to be quite a few issues with each software release. I work in the Auto industry. A modern car has millions of lines of code. If the auto industry behaved this way where’d see hundreds of car on the side of the road every day.


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