The Weather Channel is down

Support for and discussion of the HDHomeRun Premium TV service
Ec2cJNvA7mPJNk
Posts: 8
Joined: Thu Feb 28, 2019 9:11 am

The Weather Channel is down

Postby Ec2cJNvA7mPJNk » Sun Mar 03, 2019 4:17 pm

Thought you guys should know The Weather Channel is down. Should I submit a ticket? I'm not sure what the proper workflow for contacting support is.

nickk
Silicondust
Posts: 15284
Joined: Tue Jan 13, 2004 9:39 am

Re: The Weather Channel is down

Postby nickk » Sun Mar 03, 2019 4:26 pm

Thanks - we are aware of the problem and have contacted our upstream provider.

Nick

Ec2cJNvA7mPJNk
Posts: 8
Joined: Thu Feb 28, 2019 9:11 am

Re: The Weather Channel is down

Postby Ec2cJNvA7mPJNk » Sun Mar 03, 2019 4:30 pm

When can we expect a fix?

tonywagner
Posts: 99
Joined: Wed Sep 19, 2018 8:25 am

Re: The Weather Channel is down

Postby tonywagner » Mon Mar 04, 2019 10:52 am

Was it actually The Weather Channel before it went down? Or was it still AccuWeather?

Or was it a DirecTV guide scrolling past both?

viewtopic.php?f=129&t=70980&start=75#p340479

abuttino
Posts: 31
Joined: Sun Oct 07, 2012 5:50 pm

Re: The Weather Channel is down

Postby abuttino » Thu Mar 07, 2019 9:26 am

I would like an answer to this. I record certain primetime shows off this channel and it's almost the whole premise I subscribe to HDHR Premium.

I can get most of the other shows on my PlayStation Vue and ***** subscription. The Weather Channel, I cannot.

Should I be consulting someone for a refund, or, is this just temporary?

It's pretty funny... As soon as you get those other channels back, we lose more.

ACraigo
Posts: 420
Joined: Sat Jul 28, 2018 3:32 pm
Device ID: 1062E8EE
Location: Deep Canyon in WV (by God)

Re: The Weather Channel is down

Postby ACraigo » Thu Mar 07, 2019 10:45 am

I would like an answer to this. I record certain primetime shows off this channel and it's almost the whole premise I subscribe to HDHR Premium.

I can get most of the other shows on my PlayStation Vue and ***** subscription. The Weather Channel, I cannot.

Should I be consulting someone for a refund, or, is this just temporary?

It's pretty funny... As soon as you get those other channels back, we lose more.
Whack-0-Mole

abuttino
Posts: 31
Joined: Sun Oct 07, 2012 5:50 pm

Re: The Weather Channel is down

Postby abuttino » Sat Mar 09, 2019 12:25 pm

Still no reply? This is not cool

NedS
Silicondust
Posts: 105
Joined: Mon Dec 10, 2018 12:38 pm

Re: The Weather Channel is down

Postby NedS » Sun Mar 10, 2019 3:52 am

A lot of things are happening in the background, to try and prevent these kinds of long outages and problems in the future. I can only tell you what I see as a part time tech support guy from the weekend, but from my fly-on-the-wall perspective, I see a lot of people working really hard to learn from the current problems, change things, and who are driven to restore faith in the service and brand. Not just because they want your business, but also because they take pride in their work, and they want to deliver a service they can be proud of.

RVRover
Posts: 18
Joined: Wed Dec 05, 2018 9:30 am

Re: The Weather Channel is down

Postby RVRover » Sun Mar 10, 2019 6:40 am

Ned, thanks for that. It's encouraging.

abuttino
Posts: 31
Joined: Sun Oct 07, 2012 5:50 pm

Re: The Weather Channel is down

Postby abuttino » Sun Mar 10, 2019 6:16 pm

Thanks Ned!

That's a lot more settling to hear from someone in your position.

reggie14
Posts: 45
Joined: Tue Dec 01, 2009 6:17 pm

Re: The Weather Channel is down

Postby reggie14 » Sun Mar 10, 2019 8:51 pm

As someone who spent years recording off FiOS STBs with component (and later HDMI) encoders, I would say problems like these are bound to continue until and unless the upstream provider is able to move away from basically streaming off a bunch of STBs tuned to different channels.

abuttino
Posts: 31
Joined: Sun Oct 07, 2012 5:50 pm

Re: The Weather Channel is down

Postby abuttino » Thu Mar 14, 2019 11:54 pm

C'mon guys. This is really upsetting.

mengrutan
Posts: 1
Joined: Fri Mar 15, 2019 5:35 am

Re: The Weather Channel is down

Postby mengrutan » Fri Mar 15, 2019 5:39 am

Wife's complaining about it being down this morning. One of her favorite channels.

ACraigo
Posts: 420
Joined: Sat Jul 28, 2018 3:32 pm
Device ID: 1062E8EE
Location: Deep Canyon in WV (by God)

Re: The Weather Channel is down

Postby ACraigo » Fri Mar 15, 2019 7:14 am

... and everybody knows 'Baldy Rayno' is only good during the Winter, and then only during Storms. Even Accuweather has been sitting him down... they too must have found out he's an idiot.

I can't watch Accuweather on my TV - I'm in fear of the channel following me around to pop-up (vertical cell phone) videos of dramatic weather I don't want to see and when I finally am beaten down far enough to click one of them - it's the wrong video.

abuttino
Posts: 31
Joined: Sun Oct 07, 2012 5:50 pm

Re: The Weather Channel is down

Postby abuttino » Fri Mar 15, 2019 8:19 am

... and everybody knows 'Baldy Rayno' is only good during the Winter, and then only during Storms. Even Accuweather has been sitting him down... they too must have found out he's an idiot.

I can't watch Accuweather on my TV - I'm in fear of the channel following me around to pop-up (vertical cell phone) videos of dramatic weather I don't want to see and when I finally am beaten down far enough to click one of them - it's the wrong video.
Highway Thru Hell and Heavy Rescue are what I'm missing :(

I live in AZ. Not much in the way of weather to report, lol.


Return to “HDHomeRun Premium TV”

Who is online

Users browsing this forum: hokey1 and 4 guests