Guide Data Mismatch - 50266

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spocoeric
Posts: 99
Joined: Sat Dec 31, 2016 3:40 pm

Guide Data Mismatch - 50266

Post by spocoeric »

Channel 822 - MC22HD

Should be the Mediacom MC22 channel for the Des Moines IA market; guide data appears to be from somewhere in Minnesota.


Model: HDHR3-CC
Device ID: 13259995
Firmware: 20210624

NedS
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Re: Guide Data Mismatch - 50266

Post by NedS »

spocoeric wrote: Sat Jul 17, 2021 8:49 pm Channel 822 - MC22HD

Should be the Mediacom MC22 channel for the Des Moines IA market; guide data appears to be from somewhere in Minnesota.


Model: HDHR3-CC
Device ID: 13259995
Firmware: 20210624
Looking into it. The guide editor I have access to just lists "Mediacom Connections Channel (MC22)" and it's HD equivalent (MC22HD), and doesn't show anything per location, but that might be due to our guide provider missing something they're supposed to have, or might be due to me not using the right trigger for the search box.

spocoeric
Posts: 99
Joined: Sat Dec 31, 2016 3:40 pm

Re: Guide Data Mismatch - 50266

Post by spocoeric »

Any update?

jasonl
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Re: Guide Data Mismatch - 50266

Post by jasonl »

Should be MCC22.

NedS
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Re: Guide Data Mismatch - 50266

Post by NedS »

jasonl wrote: Thu Jul 22, 2021 6:03 pm Should be MCC22.
Yep, I missed a C in my previous forum post. MCC22 and MCC22HD are the only two options I see.

spocoeric
Posts: 99
Joined: Sat Dec 31, 2016 3:40 pm

Re: Guide Data Mismatch - 50266

Post by spocoeric »

NedS wrote: Thu Jul 22, 2021 11:37 pm
MCC22 and MCC22HD are the only two options I see.
Ok, so has the issue been forwarded over to gracenote to provide you with the correct options?

NedS
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Re: Guide Data Mismatch - 50266

Post by NedS »

spocoeric wrote: Fri Jul 23, 2021 3:27 pm
NedS wrote: Thu Jul 22, 2021 11:37 pm
MCC22 and MCC22HD are the only two options I see.
Ok, so has the issue been forwarded over to gracenote to provide you with the correct options?
Correct. There might be another listing that I'm not finding, and they should be able to tell me that correct ID, or they're missing a listing, and they will reach out to the channel to confirm the correct data and make a new ID.

spocoeric
Posts: 99
Joined: Sat Dec 31, 2016 3:40 pm

Re: Guide Data Mismatch - 50266

Post by spocoeric »

NedS wrote: Fri Jul 23, 2021 5:45 pm Correct. There might be another listing that I'm not finding, and they should be able to tell me that correct ID, or they're missing a listing, and they will reach out to the channel to confirm the correct data and make a new ID.
Sounds good. Thanks!

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