guide miss

Guide Issues
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handiman
Posts: 21
Joined: Thu Jan 17, 2013 10:33 pm

guide miss

Post by handiman » Fri Jan 10, 2020 7:15 pm

1 GCI CHANNEL - D couple hours off
907 same
653 KYUR HD fox lasr man sranding on 7:00 pm not on the guide
HDHomeRun PRIME
Model: HDHR3-CC
Device ID: 1310C952
Firmware: 20190715beta1
palmer, ak

jasonl
Silicondust
Posts: 14919
Joined: Sun Oct 28, 2007 9:23 pm

Re: guide miss

Post by jasonl » Sun Jan 12, 2020 1:12 pm

Can you provide a specific example for 1 and 907? A show name, and what time the guide says it is on, and what time it is actually on?

653 KYUR HD is ABC, not Fox. I assume you mean 654 KTBY HD? I have opened a case with the guide provider to ask them to correct the Thursday schedule, which appears to be wrong.

handiman
Posts: 21
Joined: Thu Jan 17, 2013 10:33 pm

Re: guide miss

Post by handiman » Tue Jan 14, 2020 4:49 pm

it says gator 2:30pm i think next movie
it thanks 5:30pm yours, mine and ours

jasonl
Silicondust
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Re: guide miss

Post by jasonl » Tue Jan 14, 2020 6:38 pm

OK, but what was actually on?

handiman
Posts: 21
Joined: Thu Jan 17, 2013 10:33 pm

Re: guide miss

Post by handiman » Tue Jan 14, 2020 9:17 pm

yours, mine and ours

signcarver
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Device ID: 131B34B7 13231F92 1070A18E 1073ED6F 15300C36

Re: guide miss

Post by signcarver » Tue Jan 14, 2020 10:26 pm

I think you should be more clearer in your statement such as:

At 2:30pm the guide stated that "Gator" is on but what is actually on is "Yours Mine and Ours" as by the time you replied it would have been 3 hours past the 5:30 time you gave if you meant that was on "now" (when you replied) vs that at 2:30 it was broadcasting the show that the guide stated started at 5:30...

Of course it doesn't help that Yours Mine and Ours is on at least twice today (mine showed 3 and 9:30 but not sure if the scripts on that site converted any times for that station to my local time) which may actually satisfied both interpretations but is strange for the start time of 5:30 unless it was east data for the later showing but I believe Gator was only on prior to the earlier showing.

From what I could see though it looks that primarily the channel is on the lineup for This TV West but may have some local programming (according to description from provider).

Do you know what time Cagney & Lacey actually airs and what time the guide currently says it airs (my data says 1 and 2 am)

handiman
Posts: 21
Joined: Thu Jan 17, 2013 10:33 pm

Re: guide miss

Post by handiman » Wed Jan 15, 2020 10:41 pm

guide gator 7:30-9:30pm
8:30pm in heat in the night title ladybug, ladybug
ithink 11/;30pm

jasonl
Silicondust
Posts: 14919
Joined: Sun Oct 28, 2007 9:23 pm

Re: guide miss

Post by jasonl » Wed Jan 22, 2020 2:48 pm

The issue has been corrected by our guide provider and you should see correct data no later than tomorrow. Please let us know if you see any further issues.

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