Complete system down - no TV see Recordings no guide?

Help and support for HDHomeRun DVR and HDHomeRun software for Windows 10, Mac, Android, XBox, etc.
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titantractor271
Posts: 69
Joined: Mon Jan 18, 2021 9:27 am

Complete system down - no TV see Recordings no guide?

Post by titantractor271 »

Hi - My complete DVR and TV system is down today. The HDHomeRun Config GUI app is showing television transmissions are getting to the two scribes I have. I am seeing signal strength and the 15104BE tuner registering right now. When I start any HDHomeRun application, I have no channels. I am thinking the Guide is broken?

titantractor271
Posts: 69
Joined: Mon Jan 18, 2021 9:27 am

Re: Complete system down - no TV see Recordings no guide?

Post by titantractor271 »

I was able to use the VIEW button on the HDHomeRun Config GUI to launch VNC and watch TV on my laptop. Seems like the tuners are in use and recording. Though my Smart TV was getting zero bytes when using the MEDIA features.

titantractor271
Posts: 69
Joined: Mon Jan 18, 2021 9:27 am

Re: Complete system down - no TV see Recordings no guide?

Post by titantractor271 »

The page:
http://my.hdhomerun.com/#tab-2

Reports:
No HDHomeRun DVR detected.
Get our DVR service now. $35 per year, per entire household.
Watch your favorite recorded shows across all your smart devices on your home WiFi network.

So the head end at SiliconDust is not seeing my devices. Obviously my network does have internet...

titantractor271
Posts: 69
Joined: Mon Jan 18, 2021 9:27 am

Re: Complete system down - no TV see Recordings no guide?

Post by titantractor271 »

Discover and Tasks are blank running HDHomeRun on my PC. Plex is able to watch live TV. I am still trying to diagnose, but I'd like to know what is happening and solve it.

titantractor271
Posts: 69
Joined: Mon Jan 18, 2021 9:27 am

Re: Complete system down - no TV see Recordings no guide?

Post by titantractor271 »

System seems back on line: I was about to test some of the APIs. I presume the guide was down??? What was the problem?
HDHomeRun SCRIBE DUO 151041BE
Version 20210422
78 Channels

HDHomeRun SCRIBE QUATRO 1520267D
Version 20210422
77 Channels

nickk
Silicondust
Posts: 16905
Joined: Tue Jan 13, 2004 9:39 am
x 88

Re: Complete system down - no TV see Recordings no guide?

Post by nickk »

The SCRIBE units have been configured to send diagnostic information.

Weird - there was a 7 hour window where the SCRIBE units couldn't talk with our diagnostic server (harmless but weird). During that 7 hour window they were still syncing with guide server and making recordings correctly.

Edit - this wasn't a problem on our side. Given the other symptoms my guess is a problem with your internet or router.

Nick

titantractor271
Posts: 69
Joined: Mon Jan 18, 2021 9:27 am

Re: Complete system down - no TV see Recordings no guide?

Post by titantractor271 »

nickk wrote: Wed Jun 09, 2021 9:49 am Edit - this wasn't a problem on our side. Given the other symptoms my guess is a problem with your internet or router.
Nick
Thank you for the reply. It was strange that I had to turn back on the feature to send you data. Been working fine now for a few days.

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