Blank screen problem with latest HDHR Win10 App

Help and support for HDHomeRun DVR and HDHomeRun software for Windows 10, Mac, Android, XBox, etc.
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foxbat121
Posts: 1991
Joined: Tue Jan 05, 2010 3:48 pm
Device ID: 131087C9, 13233B7C
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Blank screen problem with latest HDHR Win10 App

Post by foxbat121 »

Just installed latest Win10 app released last night. Now, I got frequent blank screen and no audio when tune to certain channels or playback certain DVR recordings.

For live TV, the CNBC HD channel is the one I often got blank screen and no audio when tune to the channel. Jump to another channel and back will resolve itself.
For recordings, one CBS recording and one 4K recording will always result in blank screen and no audio while other recordings from the same channels play just fine. When a recording exhibits this problem, the playback position is also reset.

In other words, this release is much worse then the version before it.

I have turned on the diagnostic info to replicate the problem.

foxbat121
Posts: 1991
Joined: Tue Jan 05, 2010 3:48 pm
Device ID: 131087C9, 13233B7C
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Re: Blank screen problem with latest HDHR Win10 App

Post by foxbat121 »

Tried the latest 0529 version of Win10 app. Exact same problem.

Turn off AC3 passthrough and now everything back to normal. So it sounds like AC3 detection logic is hosed, again.

nickk
Silicondust
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Joined: Tue Jan 13, 2004 9:39 am
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Re: Blank screen problem with latest HDHR Win10 App

Post by nickk »

Problem reproduced where changing channel could result in playback stalling when using AC3 passthrough.

The problem has been fixed - look for a new app release for Windows and Android in the next few days.

Nick

nickk
Silicondust
Posts: 16890
Joined: Tue Jan 13, 2004 9:39 am
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Re: Blank screen problem with latest HDHR Win10 App

Post by nickk »

Fixed in 20210602 which is in the Window sapp store now.

Nick

foxbat121
Posts: 1991
Joined: Tue Jan 05, 2010 3:48 pm
Device ID: 131087C9, 13233B7C
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Re: Blank screen problem with latest HDHR Win10 App

Post by foxbat121 »

Confirmed.

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