LG TV Screen black

Help and support for HDHomeRun DVR and HDHomeRun software for Windows 10, Mac, Android, XBox, etc.
JDazell
Posts: 120
Joined: Fri Sep 09, 2011 4:19 pm
x 5

Re: LG TV Screen black

Post by JDazell »

nickk wrote: Wed Feb 17, 2021 11:28 am
JDazell wrote: Wed Feb 17, 2021 10:51 am LG OLED48CXPUB.BUSWLJR Date of Manufacture 07/2020 Factory ID: LZ

No picture on LIVE TV no matter what.
Antenna or cable TV?
NickK,

I tried to open a service ticket directly with LG, with zero luck. Have you guys had any better luck dealing directly with LG Support at your level?

My customer is now going on 20 days with no Live TV on the LG. He is about ready to add a Fire TV stick and give up!

cincylion
Posts: 44
Joined: Fri Nov 20, 2015 7:29 pm
x 2

Re: LG TV Screen black

Post by cincylion »

The app was working perfectly on my LG OLED55B7A until I had the problem with the menu missing the Live, Recorded, Discover, Task options. I deleted the app because it was stuck on that blank screen and reinstalled it.
Now all I get is a black screen after the HDHomeRun splash. No tuners recognized, just a plain black screen.

NedS
Silicondust
Posts: 2039
Joined: Mon Dec 10, 2018 12:38 pm
x 52

Re: LG TV Screen black

Post by NedS »

JDazell wrote: Wed Feb 24, 2021 1:20 pm
nickk wrote: Wed Feb 17, 2021 11:28 am
JDazell wrote: Wed Feb 17, 2021 10:51 am LG OLED48CXPUB.BUSWLJR Date of Manufacture 07/2020 Factory ID: LZ

No picture on LIVE TV no matter what.
Antenna or cable TV?
NickK,

I tried to open a service ticket directly with LG, with zero luck. Have you guys had any better luck dealing directly with LG Support at your level?

My customer is now going on 20 days with no Live TV on the LG. He is about ready to add a Fire TV stick and give up!
I believe one of our developers has been able to talk with LG about the issue last week, and progress is being made.

JDazell
Posts: 120
Joined: Fri Sep 09, 2011 4:19 pm
x 5

Re: LG TV Screen black

Post by JDazell »

NedS wrote: Fri Feb 26, 2021 3:43 am
JDazell wrote: Wed Feb 24, 2021 1:20 pm
nickk wrote: Wed Feb 17, 2021 11:28 am
Antenna or cable TV?
NickK,

I tried to open a service ticket directly with LG, with zero luck. Have you guys had any better luck dealing directly with LG Support at your level?

My customer is now going on 20 days with no Live TV on the LG. He is about ready to add a Fire TV stick and give up!
I believe one of our developers has been able to talk with LG about the issue last week, and progress is being made.
NedS,
My customer has become disenchanted with LG's support and SiliconDust's support. He has requested that I supply him with a Fire TV stick, as a work around until the two companies, as he put it;
"LG and SD had better get their shit together. I did not pay top dollar for a piece of software junk!" .

I tried my best to calm him, but the LG TV is his wife's , so we all know how that is going for him. I have loaned him an Amazon Fire TV stick.

Jeff

NedS
Silicondust
Posts: 2039
Joined: Mon Dec 10, 2018 12:38 pm
x 52

Re: LG TV Screen black

Post by NedS »

Can we have everyone try installing the beta firmware to see if there is any difference? Also, let us know which HDHomeRun hardware you are using, and if you have DVR or not.

Firmware beta install with Mac: https://download.silicondust.com/hdhome ... c_beta.dmg

Firmware beta install with Windows: https://download.silicondust.com/hdhome ... s_beta.exe

JDazell
Posts: 120
Joined: Fri Sep 09, 2011 4:19 pm
x 5

Re: LG TV Screen black

Post by JDazell »

NedS wrote: Tue Mar 09, 2021 12:53 pm Can we have everyone try installing the beta firmware to see if there is any difference? Also, let us know which HDHomeRun hardware you are using, and if you have DVR or not.

Firmware beta install with Mac: https://download.silicondust.com/hdhome ... c_beta.dmg

Firmware beta install with Windows: https://download.silicondust.com/hdhome ... s_beta.exe
My Customer is using a Scribe Quatro HDHR. I will schedule a visit to install the Beta Firmware, soon. I'll keep this updated.

Jeff

JDazell
Posts: 120
Joined: Fri Sep 09, 2011 4:19 pm
x 5

Re: LG TV Screen black

Post by JDazell »

JDazell wrote: Thu Mar 11, 2021 12:28 pm
NedS wrote: Tue Mar 09, 2021 12:53 pm Can we have everyone try installing the beta firmware to see if there is any difference? Also, let us know which HDHomeRun hardware you are using, and if you have DVR or not.

Firmware beta install with Mac: https://download.silicondust.com/hdhome ... c_beta.dmg

Firmware beta install with Windows: https://download.silicondust.com/hdhome ... s_beta.exe
My Customer is using a Scribe Quatro HDHR. I will schedule a visit to install the Beta Firmware, soon. I'll keep this updated.

Jeff
Nickk,

My customer asked that I come pickup the loaner Fire TV, as LG fixed the black screen issue sometime last week.

I noticed when I set up a new customer with two LGs, last week Thursday 3/18, they both worked. I was using the non beta firmware on the Scribe Quatro.

Thanks for all of SDs efforts in working with LG to resolve this issue.

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