LG TV Screen black

Help and support for HDHomeRun DVR and HDHomeRun software for Windows 10, Mac, Android, XBox, etc.
molaker
Posts: 1
Joined: Thu Jan 07, 2021 10:57 am

LG TV Screen black

Post by molaker »

First, I have no trouble with HDHomerun from my laptop.

I have a 75" LG Smart TV. The app finds the tuner but then the screen goes black and no audio. If I hit the up button, the available channels are displayed on the right and I can select one but the screen goes black and no audio again as soon as I select a channel.

I can record the program and I can watch the recorded video. But "Live" always displays black and no audio.

I have uninstalled and reinstalled the app - no help.

I suspect it is the app, but only a few days ago, it worked fine. Any help or ideas would be appreciated.

ryblun
Posts: 1
Joined: Sun Feb 07, 2021 11:06 am

Re: LG TV Screen black

Post by ryblun »

Having this exact problem on my same size LG TV. HdHomerun channel picks things up fine on a different older Samsung TV utilizing a WiFi Roku stick. Earlier this week no issues on the LG TV. Guessing the app for LG needs an update??

GGRussell
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Joined: Mon Dec 31, 2012 3:08 pm
Device ID: 10802801
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Re: LG TV Screen black

Post by GGRussell »

I have an LG OLED 2017 model. First time I turn it on, I sometimes get a black screen after the HD logo,etc. But I can turn it off and back on, it will then work correctly.

JDazell
Posts: 124
Joined: Fri Sep 09, 2011 4:19 pm
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Re: LG TV Screen black

Post by JDazell »

I have a customer with a brand new 75" LG, who has been using the HD app for months now and suddenly yesterday they are also getting the Black screen when attempting to watch LIVE TV.
Exact same behavior as everyone else.
The Guide works, able to select recorded, make recordings and view recordings. Just no LIVE TV. They have two other TVs with Fire TV Sticks, and they work perfectly.

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NedS
Silicondust
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Re: LG TV Screen black

Post by NedS »

Looking into it.

JDazell
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Joined: Fri Sep 09, 2011 4:19 pm
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Re: LG TV Screen black

Post by JDazell »

NedS,

Any update from LG on this Black Screen when on LIVE TV ?

Jeff

Andrewsteelerfan
Posts: 1
Joined: Fri Feb 12, 2021 2:54 pm

Re: LG TV Screen black

Post by Andrewsteelerfan »

Having this same issue as well and can't seem to find any solutions.

JDazell
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Joined: Fri Sep 09, 2011 4:19 pm
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Re: LG TV Screen black

Post by JDazell »

NedS wrote: Mon Feb 08, 2021 5:18 pm Looking into it.
Ned, Do we need to also reach out to LG Support to get a fix?
This is extremely frustrating!!!

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NedS
Silicondust
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Re: LG TV Screen black

Post by NedS »

We're still trying to figure out what broke and why. It seems to only affect certain LG TVs. This is a high priority, though. We'll get this fixed ASAP.

JDazell
Posts: 124
Joined: Fri Sep 09, 2011 4:19 pm
x 4

Re: LG TV Screen black

Post by JDazell »

NedS wrote: Mon Feb 15, 2021 7:22 pm We're still trying to figure out what broke and why. It seems to only affect certain LG TVs. This is a high priority, though. We'll get this fixed ASAP.
Thank you, Appreciate the urgency.

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NedS
Silicondust
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Re: LG TV Screen black

Post by NedS »

If everyone affected could tell us your specific model of LG, that might help us.

GGRussell
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Device ID: 10802801
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Re: LG TV Screen black

Post by GGRussell »

LG OLED55C6P-U 2017 model I think. As posted, I only see black screen occasionally when I first turn it on. 99% of the time, I can turn it off/on and it will work second time.

JDazell
Posts: 124
Joined: Fri Sep 09, 2011 4:19 pm
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Re: LG TV Screen black

Post by JDazell »

LG OLED48CXPUB.BUSWLJR Date of Manufacture 07/2020 Factory ID: LZ

No picture on LIVE TV no matter what.

nickk
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Re: LG TV Screen black

Post by nickk »

JDazell wrote: Wed Feb 17, 2021 10:51 am LG OLED48CXPUB.BUSWLJR Date of Manufacture 07/2020 Factory ID: LZ

No picture on LIVE TV no matter what.
Antenna or cable TV?

JDazell
Posts: 124
Joined: Fri Sep 09, 2011 4:19 pm
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Re: LG TV Screen black

Post by JDazell »

nickk wrote: Wed Feb 17, 2021 11:28 am
JDazell wrote: Wed Feb 17, 2021 10:51 am LG OLED48CXPUB.BUSWLJR Date of Manufacture 07/2020 Factory ID: LZ

No picture on LIVE TV no matter what.
Antenna or cable TV?
Antennas Direct Clear Stream 2MAX
Eero WiFi Mesh
LG TV is within 10 feet of the primary Eero Mesh Node AP
Two other TV's using Fire Stick work fine

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