Freezing when 'mute' enabled, or other programs opened

Help and support for HDHomeRun DVR and HDHomeRun software for Windows 10, Mac, Android, XBox, etc.
engene7
Posts: 73
Joined: Wed Sep 09, 2015 8:18 am

Re: Freezing when 'mute' enabled, or other programs opened

Post by engene7 »

I've just uploaded a 4th capture - this had at least 2 freezes happen...
In one instance of freezing the subtitles kept changing over the frozen image, until they too froze.
The other freeze had no subtitles show at all.

PM link sent.

nickk
Silicondust
Posts: 17296
Joined: Tue Jan 13, 2004 9:39 am
x 96

Re: Freezing when 'mute' enabled, or other programs opened

Post by nickk »

Thanks - I reproduced the problem. It is subtitle related.

Continuing to investigate.

Nick

engene7
Posts: 73
Joined: Wed Sep 09, 2015 8:18 am

Re: Freezing when 'mute' enabled, or other programs opened

Post by engene7 »

I have just uploaded a totally different capture, with multiple freezes caused by opening other software on the PC.
This happens just as often as the 'Mute Button' freeze, but looks to not be associated with subtitles.

Links sent via PM again.

engene7
Posts: 73
Joined: Wed Sep 09, 2015 8:18 am

Re: Freezing when 'mute' enabled, or other programs opened

Post by engene7 »

Please, when will this ever-on-going issue be fixed..?
This is becoming desperately annoying.

:cry:

engene7
Posts: 73
Joined: Wed Sep 09, 2015 8:18 am

Re: Freezing when 'mute' enabled, or other programs opened

Post by engene7 »

So you know, there is a new issue in that if you do Mute the audio, and the sub titles appear, the last shown sub title stays shown when you un-mute...
This all assumes the video doesn't freeze... which it still does most often than not.

engene7
Posts: 73
Joined: Wed Sep 09, 2015 8:18 am

Re: Freezing when 'mute' enabled, or other programs opened

Post by engene7 »

Please, when will the freezing issues, and subtitle issues, be fixed?
This is becoming a total pain to have to keep restarting the software... :cry:

engene7
Posts: 73
Joined: Wed Sep 09, 2015 8:18 am

Re: Freezing when 'mute' enabled, or other programs opened

Post by engene7 »

PLEASE - will someone from SiliconDust PLEASE let me know what is going on with a fix???
This really is not good support...

nickk
Silicondust
Posts: 17296
Joined: Tue Jan 13, 2004 9:39 am
x 96

Re: Freezing when 'mute' enabled, or other programs opened

Post by nickk »

Sorry, the subtitles fix was released last Friday.

Did that resolve the issue or are you still seeing a problem?

Nick

engene7
Posts: 73
Joined: Wed Sep 09, 2015 8:18 am

Re: Freezing when 'mute' enabled, or other programs opened

Post by engene7 »

The App says v1.1.320.0
Can't see a date, but there is no offer of an 'update'.
And nothing is 'fixed'.

See the thread on subtitle issues too: viewtopic.php?f=119&t=75521

Steve

engene7
Posts: 73
Joined: Wed Sep 09, 2015 8:18 am

Re: Freezing when 'mute' enabled, or other programs opened

Post by engene7 »

As a follow-up, the freezing when toggling Mute by a hardware button does seem to be fixed - but the Subtitles issue remains, such that when you un-mute, the last Subtitle remains frozen on the screen.

The only way to remove the Subtitle is to close and re-start HDHomeRun.

So it's just as bad as the image freezing... as a re-boot is still needed.

What do Subtitles appear when you Mute?
It really is not necessary all the time, and should be an option.

And the video image STILL freezes when other software is opened on the PC. Photoshop being a good example of this.
The video freezes just about every time, but not 100%.
I have sent data grabs with the link you provided before of this happening.

Can you really not fix such issues?

engene7
Posts: 73
Joined: Wed Sep 09, 2015 8:18 am

Re: Freezing when 'mute' enabled, or other programs opened

Post by engene7 »

Is a fix being done???

engene7
Posts: 73
Joined: Wed Sep 09, 2015 8:18 am

Re: Freezing when 'mute' enabled, or other programs opened

Post by engene7 »

Still ignoring this on-going, and very obvious, bug???

engene7
Posts: 73
Joined: Wed Sep 09, 2015 8:18 am

Re: Freezing when 'mute' enabled, or other programs opened

Post by engene7 »

Will this ever be fixed?

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