Freezing when 'mute' enabled, or other programs opened

Help and support for HDHomeRun DVR and HDHomeRun software for Windows 10, Mac, Android, XBox, etc.
engene7
Posts: 73
Joined: Wed Sep 09, 2015 8:18 am

Re: Freezing when 'mute' enabled, or other programs opened

Post by engene7 »

Hellooooo - is there any support available???

nickk
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Re: Freezing when 'mute' enabled, or other programs opened

Post by nickk »

Hi,

We are getting diagnostics from the HDHomeRun unit but not the HDHomeRun app.

Can you please enable "send diagnostic information" from the Settings menu in the HDHomeRun app.

Also as a test, suggest turning off "Use AC3 when possible".

Nick

engene7
Posts: 73
Joined: Wed Sep 09, 2015 8:18 am

Re: Freezing when 'mute' enabled, or other programs opened

Post by engene7 »

App diagnostics has been enabled.
But I can find no option for "Use AC3 when possible"... where is that?

As this issue has now been on-going for a YEAR, it would be nice to fix it!

engene7
Posts: 73
Joined: Wed Sep 09, 2015 8:18 am

Re: Freezing when 'mute' enabled, or other programs opened

Post by engene7 »

And straight away, the program has Frozen...
So you should now have App Diagnostics for that!

nickk
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Joined: Tue Jan 13, 2004 9:39 am
x 99

Re: Freezing when 'mute' enabled, or other programs opened

Post by nickk »

Thanks - I think I can see the problem.

engene7
Posts: 73
Joined: Wed Sep 09, 2015 8:18 am

Re: Freezing when 'mute' enabled, or other programs opened

Post by engene7 »

So will we get a fix now?
A year is a long time in anyone's diary... :shock:

engene7
Posts: 73
Joined: Wed Sep 09, 2015 8:18 am

Re: Freezing when 'mute' enabled, or other programs opened

Post by engene7 »

Do you have an update on when a fix will be available?

nickk
Silicondust
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Re: Freezing when 'mute' enabled, or other programs opened

Post by nickk »

Can you please install the latest Win10 app (released today) - it may fix the problem or at a minimum it will log some additional information we need.

Nick

engene7
Posts: 73
Joined: Wed Sep 09, 2015 8:18 am

Re: Freezing when 'mute' enabled, or other programs opened

Post by engene7 »

Have updated - same freezing problem immediately...
I have diagnostics on again, so you should see the issue.

nickk
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Re: Freezing when 'mute' enabled, or other programs opened

Post by nickk »

Can you please make a 30 second capture of one of these stalling channels, upload it to a drive service like Google Drive, then PM me the share link.

To save a 30s capture from you device:
http://12302C34.local:5004/auto/ch690000000?duration=30

Nick

engene7
Posts: 73
Joined: Wed Sep 09, 2015 8:18 am

Re: Freezing when 'mute' enabled, or other programs opened

Post by engene7 »

Sorry, I have no idea how do do such a 'capture'.
The link you have provided just saves a clip from a radio station - no instructions on what to do to change that to a different TV channel...

signcarver
Expert
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Re: Freezing when 'mute' enabled, or other programs opened

Post by signcarver »

That is exactly what was asked for... the command provided recorded (download) the full mux from that physical channel (all streams at 690MHz) and that is the file he wishes you to share with them by uploading to google drive/dropbox or such.

Chances are that got "all" of the stalling channels from the data you sent but if you wish to try others check what frequency the tuner tuned (either at tuner status while trying to view, or in the system menu/system logs) to find another frequency you were having trouble with.

nickk
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Re: Freezing when 'mute' enabled, or other programs opened

Post by nickk »

The capture file is a multi-program transport stream (MPTS) file which most players won't play. This is what we need to investigate the problem.

Nick

engene7
Posts: 73
Joined: Wed Sep 09, 2015 8:18 am

Re: Freezing when 'mute' enabled, or other programs opened

Post by engene7 »

Sorry - instructions were not that clear.
I have run a couple of captures, and will upload shortly, and PM a link.
(Edit: PM link now sent.)

nickk
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Re: Freezing when 'mute' enabled, or other programs opened

Post by nickk »

Thanks for the capture.

I can't reproduce the problem you are describing exactly but I did notice an issue with subtitles on one sub-channel. Subtitles are automatically enabled when muted so it may be related.

We are investigating the subtitle issue now.

Nick

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