FireTV 4k picture quality

Help and support for HDHomeRun DVR and HDHomeRun software for Windows 10, Mac, Android, XBox, etc.
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styyxx
Posts: 9
Joined: Fri Nov 13, 2020 3:16 am

FireTV 4k picture quality

Post by styyxx »

Hello,
I just bought and installed a connect duo.
I am in Italy and tuner seems to be working fine.
While it works, I am experiencing the following issues:
1) the picture on HD channels is showing micro lags and stuttering especially on fast moving scenes (and especially with image panning laterally)
2) I cannot display HVEC Main 10 channels. The tuner works but I just get a black screens.
3) I do not get EPG on a few channels (namely cielo and TV8)

I tried both plex and channels apps and they do work fine on the 3 points above; however, since they are pay service I would prefer the native HDHomerun app.

I am using 2 fire tv sticks, 1 2020 basic model and 1 2020 4k. They both show the same issues.

Please advice
Thanks

nickk
Silicondust
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Re: FireTV 4k picture quality

Post by nickk »

Lets start with 2 and 3...

Not playing HEVC - can you please do a 30s capture of a problem channel, upload it to something like Google Drive, then message me the share link so we can try playing it here.
Instructions: https://info.hdhomerun.com/info/trouble ... g_a_sample

Guide - please post the Device ID of your HDHomeRun and we will check the guide it is receiving.

Nick

styyxx
Posts: 9
Joined: Fri Nov 13, 2020 3:16 am

Re: FireTV 4k picture quality

Post by styyxx »

Hi Nick,

here is the link

[link removed by moderator]

The HDHR ID is 12410453

Thanks

nickk
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Re: FireTV 4k picture quality

Post by nickk »

The HEVC stream isn't playing because there is no audio track. The HDHomeRun app requires an audio track to play content.

Nick

styyxx
Posts: 9
Joined: Fri Nov 13, 2020 3:16 am

Re: FireTV 4k picture quality

Post by styyxx »

Thanks.
In fact it's just the test signal for the dvb-t/h.264 switch off that will happen soon, and is the reason why I bought the HDHR.

So, I fixed, 2 to go... ;)

nickk
Silicondust
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Re: FireTV 4k picture quality

Post by nickk »

Cielo and TV8 guide should now be there...

styyxx
Posts: 9
Joined: Fri Nov 13, 2020 3:16 am

Re: FireTV 4k picture quality

Post by styyxx »

Yes, they work.
Thanks for the Quick fix.
Just 1 missing...

styyxx
Posts: 9
Joined: Fri Nov 13, 2020 3:16 am

Re: FireTV 4k picture quality

Post by styyxx »

Hi Nick
just noticed a few more channels missing from epg

Cine34(34)
SkyTg24 (50)
HGTV(56)
Supertennis (64)
AlmaTv (65)
Mediaset Italia 2 (66)
Deejay Tv (69)

Can you fix those too?
Thx

NedS
Silicondust
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Re: FireTV 4k picture quality

Post by NedS »

styyxx wrote: Sat Nov 14, 2020 6:43 am Hi Nick
just noticed a few more channels missing from epg

Cine34(34)
SkyTg24 (50)
HGTV(56)
Supertennis (64)
AlmaTv (65)
Mediaset Italia 2 (66)
Deejay Tv (69)

Can you fix those too?
Thx
We've got corrections for all except Cine34, Supertennis, and Deejay TV. I will see if we can do anything about those.

kyl416
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Re: FireTV 4k picture quality

Post by kyl416 »

If you use Gracenote's data for Italy too, here are their stationId's:
CINE34 - 115689
SUPERTE - 115693

Deejay - no entry available

styyxx
Posts: 9
Joined: Fri Nov 13, 2020 3:16 am

Re: FireTV 4k picture quality

Post by styyxx »

Great, thanks

styyxx
Posts: 9
Joined: Fri Nov 13, 2020 3:16 am

Re: FireTV 4k picture quality

Post by styyxx »

Just an update on the image quality problem stated above. I am writing here since it may help others.

Basically, I just set my TVs to PC mode (Sharp tv) and Game mode (Samsung).
Now the image is 100% fluid, perfectly deinterlaced on the 4k fire tv and with a slight blur on the "normal" fire tv, but totally watchable, both HD and SD channels.

Hope this helps.

SD team, any news on the EPG side?

Still some channels missing as per the message above, and HGTV and Food show listings for another country (I think UK)

If you could fix this it would be perfect.

Thanks

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