HDHomeRun App no longer works on iPhone 6

Help and support for HDHomeRun DVR and HDHomeRun software for Windows 10, Mac, Android, XBox, etc.
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rj3249
Posts: 11
Joined: Mon Sep 30, 2019 4:34 pm

HDHomeRun App no longer works on iPhone 6

Post by rj3249 »

Within the last few days, the HDHomeRun app no longer displays live TV or recorded TV on an iPhone 6. The iPhone is running iOS 12.4.9. The latest HDHomeRun app was downloaded from the app store. The tuner status from my.hdhomerun.com indicates the channel that has been selected from the iPhone but there is no video or audio. I am also unable to watch recorded programs. Other non-iPhone devices in the house are working normally.

The app was working on two iPhone 6 devices in the last few days an now doesn't work on either.

Thanks.

rj3249
Posts: 11
Joined: Mon Sep 30, 2019 4:34 pm

Re: HDHomeRun App no longer works on iPhone 6

Post by rj3249 »

Some more information about the issue I am experiencing:

Launch HDHomeRunApp and tune to a channel : no video, no audio, black screen

Plug in headphones, tune to a channel : video and audio work fine

Unplug headphones : Video continues but no audio

Thanks.

NedS
Silicondust
Posts: 1702
Joined: Mon Dec 10, 2018 12:38 pm
x 76

Re: HDHomeRun App no longer works on iPhone 6

Post by NedS »

We would like to get some diagnostic data:
  1. Please go to the http://my.hdhomerun.com/ site
  2. Click your HDHomeRun's device ID
  3. If it tells you that a firmware update is available, please install it
  4. Click System Status
  5. Check the Send diagnostic information box
  6. Open the HDHomeRun app
  7. Go into the app settings: the gear icon in the top right corner of the "Live/Recorded/
  8. Discover/Tasks" page
  9. Enable the option to Send diagnostic information
  10. Watch a problem channel for a few minutes

Reply back to this post and provide us the device ID of your HDHomeRun and we will check the logs. You can find the device ID at the top of the my.hdhomerun.com web page as well as on a label on the bottom of the HDHomeRun itself.

rj3249
Posts: 11
Joined: Mon Sep 30, 2019 4:34 pm

Re: HDHomeRun App no longer works on iPhone 6

Post by rj3249 »

The device ID is 152040A0. The system status page says the firmware is up to date.

I enabled diagnostic information and tried to watch a channel and the problem occurred. Please check the logs.

Thank you.

nickk
Silicondust
Posts: 16234
Joined: Tue Jan 13, 2004 9:39 am
x 75

Re: HDHomeRun App no longer works on iPhone 6

Post by nickk »

The log shows the audio side of the player failed to initialize. It is unclear why.

I will talk it over with our iOS engineer.

Nick

chtsofs
Posts: 1
Joined: Fri Jun 21, 2019 3:41 pm

Re: HDHomeRun App no longer works on iPhone 6

Post by chtsofs »

rj3249 wrote: Sun Nov 08, 2020 12:49 pm Within the last few days, the HDHomeRun app no longer displays live TV or recorded TV on an iPhone 6. The iPhone is running iOS 12.4.9. The latest HDHomeRun app was downloaded from the app store. The tuner status from my.hdhomerun.com indicates the channel that has been selected from the iPhone but there is no video or audio. I am also unable to watch recorded programs. Other non-iPhone devices in the house are working normally.

The app was working on two iPhone 6 devices in the last few days an now doesn't work on either.

Thanks.
I am also experiencing the exact same problem with iPhone 6 I believe it happen after I upgrade ios. All my Pc's and Android device are still working I have check firmware and all is upto date. I have 2 iPad and they don't seem to have the problem. when I can get access to a newer iPhone I will test it.

Ramanoir
Posts: 1
Joined: Wed Dec 20, 2017 9:52 pm

Re: HDHomeRun App no longer works on iPhone 6

Post by Ramanoir »

I have the same problem with iPhone 6s running iOS 14.1.
After launching HDHomerun iOS when trying to play a Recording or Live, I'm just getting a black screen with no audio.

jim321
Posts: 3
Joined: Thu Nov 12, 2020 4:15 pm

Re: HDHomeRun App no longer works on iPhone 6

Post by jim321 »

having same problem

nickk
Silicondust
Posts: 16234
Joined: Tue Jan 13, 2004 9:39 am
x 75

Re: HDHomeRun App no longer works on iPhone 6

Post by nickk »

We will test an iPhone 6 in the morning...

Nick

nickk
Silicondust
Posts: 16234
Joined: Tue Jan 13, 2004 9:39 am
x 75

Re: HDHomeRun App no longer works on iPhone 6

Post by nickk »

Problem confirmed. It looks like an iOS update changed something such that 2-channel audio wasn't supported unless headphones were connected.

The fix is in TestFlight now and will be released next week.

Nick

madscio
Posts: 1
Joined: Tue Nov 17, 2020 1:44 pm

Re: HDHomeRun App no longer works on iPhone 6

Post by madscio »

I thought this might be something wrong with my network. Seeing the same on an iPhone 6S+.

Awesome support! Thanks for the update on the fix.

rj3249
Posts: 11
Joined: Mon Sep 30, 2019 4:34 pm

Re: HDHomeRun App no longer works on iPhone 6

Post by rj3249 »

The new update has fixed the issue with the iPhone 6.

Thank You.

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