DVR License Key Unassigned

Help and support for HDHomeRun DVR and HDHomeRun software for Windows 10, Mac, Android, XBox, etc.
Post Reply
pbarron
Posts: 29
Joined: Tue Mar 08, 2016 10:03 am

DVR License Key Unassigned

Post by pbarron »

My HDHomeRun DVR is no longer detected.
I've tried re-registering it with my DeviceID, but no luck. "http://my.hdhomerun.com/account/register.html"
My HDHomeRun DVR Manager in my Synology NAS works fine, but it says the StorageID not Set.
everything is up to date:
Record Engine Version: 20200907
Firmware: 20200907

signcarver
Expert
Posts: 9123
Joined: Wed Jan 24, 2007 1:04 am
Device ID: 131B34B7 13231F92 1070A18E 1073ED6F 15300C36

Re: DVR License Key Unassigned

Post by signcarver »

It "always" says unassigned...

Undetected by what? as anything trying to detect it by http discovery would fail if not seen at my.hdhomerun.com

If you are asking why it doesn't show up at my.hdhomerun.com, in order for it to do so, you need a StorageID. Make sure a StorageID is set in the hdhomerun.conf file (the engine itself would usually make such when started if it has permissions to write to that file). Keep in mind the StorageID is a UUID so you can always generate one yourself and put the line in the file (StorageID=xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx ... use your generated number not the x's) For SD to check for possible other issues you would need to provide your DeviceID.

pbarron
Posts: 29
Joined: Tue Mar 08, 2016 10:03 am

Re: DVR License Key Unassigned

Post by pbarron »

I generated a new UUID and updated the conf file.
Looks correct on my HDRHomeRun DVR Manager Page. No DVR shows up.
if i go to http://my.hdhomerun.com/
I get this:
Image

signcarver
Expert
Posts: 9123
Joined: Wed Jan 24, 2007 1:04 am
Device ID: 131B34B7 13231F92 1070A18E 1073ED6F 15300C36

Re: DVR License Key Unassigned

Post by signcarver »

Did you restart the engine? What does the engine's log say. There are other reasons not to show up at my.hdhomerun.com.

pbarron
Posts: 29
Joined: Tue Mar 08, 2016 10:03 am

Re: DVR License Key Unassigned

Post by pbarron »

I've stopped it, restarted it dozens of times. Also uninstalled the engine several times.
I'm running HDHomeRunDVR-1.0.2.spk
I've been running the DVR successfully since Feb 2007.
Image

recent log:
20200911-14:39:08 Status: Resource: nbk=0 dmk=623
20200911-14:41:08 Status: Resource: nbk=0 dmk=623
20200911-14:43:08 Status: Resource: nbk=0 dmk=623
20200911-14:44:24 Recording: starting new file Live channel 202 5f7c484c
20200911-14:44:24 Recording: no tuners available to record Live channel 202 5f7c484c
20200911-14:44:24 Playback: start: Live channel 202 failed to811 Content Protection Required
20200911-14:44:34 Recording: stop Live channel 202 5f7c484c (result = 0x0000)
20200911-14:45:08 Status: Resource: nbk=0 dmk=623
20200911-14:45:31 Recording: starting new file Live channel 202 c2a24e0f
20200911-14:45:31 Recording: no tuners available to record Live channel 202 c2a24e0f
20200911-14:45:31 Playback: start: Live channel 202 failed to811 Content Protection Required
20200911-14:45:41 Recording: stop Live channel 202 c2a24e0f (result = 0x0000)
20200911-14:46:43 Recording: starting new file Live channel 202 1c9de3fb
20200911-14:46:43 Recording: no tuners available to record Live channel 202 1c9de3fb
20200911-14:46:43 Playback: start: Live channel 202 failed to811 Content Protection Required
20200911-14:46:53 Recording: stop Live channel 202 1c9de3fb (result = 0x0000)
20200911-14:47:08 Status: Resource: nbk=0 dmk=624
20200911-14:49:08 Status: Resource: nbk=0 dmk=624

HDHomeRun RECORD 20200907 Linux 2063B0B1-F6A4-434E-A88E-663DA0059923
20200911-14:49:37 System: file limit = 4096
20200911-14:49:37 Recording: RecordPath[0] = '/volume1/HDHomeRunDVR/'
20200911-14:49:37 Recording: RecordPath /volume1/HDHomeRunDVR/ = ext
20200911-14:49:37 System: LocalIP: 192.168.1.8 255.255.255.0
20200911-14:49:37 System: website port = 44372
20200911-14:49:37 Recorded: RecordPath '/volume1/HDHomeRunDVR/' (ext)
20200911-14:49:37 Status: Resource: nbk=0 dmk=216
20200911-14:49:37 Status: ticks = 86466201
20200911-14:49:37 Recorded: directory /volume1/HDHomeRunDVR/ with 5 subdirs and 0 recordings
20200911-14:49:37 Recording: sending discover using local ip 192.168.1.8
20200911-14:49:37 Recording: discover response from 2063B0B1-F6A4-434E-A88E-663DA0059923 http://192.168.1.8:44372
20200911-14:49:37 Recording: discover response from 131BB4C5 http://192.168.1.76:80
20200911-14:49:37 Recorded: recorded sync to record-api.hdhomerun.com
20200911-14:49:37 Recording: event download from record-api.hdhomerun.com
20200911-14:49:37 Recording: 131BB4C5 lineup request success (found 374 channels)
20200911-14:49:38 System: server time = Fri Sep 11 14:49:38 2020 (correction of 0s)
20200911-14:49:38 Recorded: recorded sync success
20200911-14:49:38 System: server time = Fri Sep 11 14:49:38 2020 (correction of 0s)
20200911-14:49:38 Recording: event download success
20200911-14:49:38 Recording: disk space available = 690GB
20200911-14:49:38 Recording: current time = Fri Sep 11 14:49:38 2020 (correction of 0s)
20200911-14:49:38 Recording: no timer events planned
20200911-14:50:38 Recorded: directory /volume1/HDHomeRunDVR/ with 5 subdirs and 0 recordings
20200911-14:51:37 Status: Resource: nbk=0 dmk=589
20200911-14:53:37 Status: Resource: nbk=0 dmk=589
20200911-14:54:17 Recording: starting new file Live channel 202 c2ad7c7a
20200911-14:54:17 Recording: no tuners available to record Live channel 202 c2ad7c7a
20200911-14:54:17 Playback: start: Live channel 202 failed to811 Content Protection Required
20200911-14:54:27 Recording: stop Live channel 202 c2ad7c7a (result = 0x0000)
20200911-14:55:37 Status: Resource: nbk=0 dmk=589
20200911-14:57:37 Status: Resource: nbk=0 dmk=589

NedS
Silicondust
Posts: 1383
Joined: Mon Dec 10, 2018 12:38 pm

Re: DVR License Key Unassigned

Post by NedS »

It looks like the DVR ran for a few minutes today and then stopping. At the moment we're not getting any diagnostic data for your DVR account, which means no DVR software is running.

pbarron
Posts: 29
Joined: Tue Mar 08, 2016 10:03 am

Re: DVR License Key Unassigned

Post by pbarron »

making some headway, but my log says "record authorization error or not subscribed to dvr service"
I've reauthorized several times and restarted the engine, no change.

20200913-17:11:50 System: server time = Sun Sep 13 17:11:50 2020 (correction of 0s)
20200913-17:11:50 Recorded: recorded sync success
20200913-17:11:50 System: server time = Sun Sep 13 17:11:50 2020 (correction of 0s)
20200913-17:11:50 Recording: myhdhomerun_record authorization error or not subscribed to dvr service
20200913-17:11:50 Recording: event download failed
20200913-17:11:50 Recording: disk space available = 1198GB
20200913-17:11:50 Recording: current time = Sun Sep 13 17:11:50 2020 (correction of 0s)
20200913-17:11:50 Recording: no timer events planned

NedS
Silicondust
Posts: 1383
Joined: Mon Dec 10, 2018 12:38 pm

Re: DVR License Key Unassigned

Post by NedS »

Can we have you open a support ticket for this? It looks like it might be linked to the wrong e-mail address, and we might need to send you an updated activation link.

https://www.silicondust.com/support/trouble-ticket/

pbarron
Posts: 29
Joined: Tue Mar 08, 2016 10:03 am

Re: DVR License Key Unassigned

Post by pbarron »

I think I managed to get it up and running properly. Thanks.

Post Reply