[Solved] Video freezes & sound becomes out of sync

Help and support for HDHomeRun DVR and HDHomeRun software for Windows 10, Mac, Android, XBox, etc.
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jjm1982
Posts: 430
Joined: Wed Sep 21, 2011 5:07 am

[Solved] Video freezes & sound becomes out of sync

Post by jjm1982 »

I'm running an nvidia shield with the latest version, 8.2 (however the issue being experienced started happening before that recent update). I'm enrolled in the beta program in the play store for hdhomerun (version 20200803). I have both my prime tuners and the hdhomerun set to send diagnostics. The issue happens whether early access to new features is turned on or not in hdhomerun. The issue also happens with and without being on a DRM channel, so what I'm experiencing isn't related to the dvr engine I have running (version ) at least it doesn't seem to be the case.

Now my issue... When I'm watching live tv, the video will hang for a period of time and start again. The audio gets out of sync. To fix it, I either would need to change the channel (going up one or down one) and back to the channel I was previously watching. This would occur often enough where I just turn the TV off (my wife isn't pleased about this issue either). Sometimes if we are lucky enough, we can get away without experiencing the issue for an hour or so.

My wife and I have not noticed this issue when we watch recorded shows, so it appears that the issue maybe the hdhomerun view software. However, I only seem to have begun experiencing the issue after upgrading the tuner firmware to version 20200521.

13105929 - firmware 20200521
13146AE2 - firmware 20200521
Dvr Engine - version 20200701

Btw... I did open a support ticket - #138050

Recent Occurrences:
Sept 2nd @ 16:42 -> 16:44 ET
Sept 2nd @ 16:48 -> 16:50 ET
Sept 2nd @ 17:16 -> 17:18 ET
Last edited by jjm1982 on Wed Sep 09, 2020 10:16 am, edited 1 time in total.

NedS
Silicondust
Posts: 1678
Joined: Mon Dec 10, 2018 12:38 pm
x 74

Re: Video freezes & sound becomes out of sync

Post by NedS »

Replied via support ticket. Sample requested. Everything looks fine as far as signal goes, no packet loss, but the app might be tripping up somewhere. We will try to reproduce.

jjm1982
Posts: 430
Joined: Wed Sep 21, 2011 5:07 am

Re: Video freezes & sound becomes out of sync

Post by jjm1982 »

Thanks! Please let me know if you need anything thing else.

jjm1982
Posts: 430
Joined: Wed Sep 21, 2011 5:07 am

Re: Video freezes & sound becomes out of sync

Post by jjm1982 »


bigfan99
Posts: 64
Joined: Wed Oct 30, 2019 11:41 am

Re: Video freezes & sound becomes out of sync

Post by bigfan99 »

I reported a very similar problem but with the Windows 10 app that affects only Live playback. The Lip-sync issue normally self-corrects, but freezing sometimes cause the App itself to close or throw a "MF_MEDIA_ENGINE_ERR_DECODE : HRESULT - 0xC00D36F2" error. Playback of recorded content from the Servio shows no such problems.

viewtopic.php?f=119&t=74074&p=362576&si ... e7#p362576

jjm1982
Posts: 430
Joined: Wed Sep 21, 2011 5:07 am

Re: Video freezes & sound becomes out of sync

Post by jjm1982 »

Just read that a fix is in the prime tuners for me for this issue. I've updated the firmware and will watch and report back any issues.

bigfan99
Posts: 64
Joined: Wed Oct 30, 2019 11:41 am

Re: Video freezes & sound becomes out of sync

Post by bigfan99 »

Greatly appreciated. Thanks!

jjm1982
Posts: 430
Joined: Wed Sep 21, 2011 5:07 am

Re: Video freezes & sound becomes out of sync

Post by jjm1982 »

I have had very few issues with the new firmware for the primes.

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