Hdhomerun servio - included 1 year of dvr service

Help and support for HDHomeRun DVR and HDHomeRun software for Windows 10, Mac, Android, XBox, etc.
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churchillguy
Posts: 10
Joined: Fri Apr 13, 2018 4:15 pm

Hdhomerun servio - included 1 year of dvr service

Post by churchillguy »

Hi !

I've just received my new hdhomerun servio (device 153063EA). Product is great and installation has been done easily ! But i want to activate the free year of dvr service provided with the unit. My account subscription is still ending the 13th april 2021. How can i retrieve the free one year of dvr service ?

Best regards

signcarver
Expert
Posts: 8985
Joined: Wed Jan 24, 2007 1:04 am
Device ID: 131B34B7 13231F92 1070A18E 1073ED6F 15300C36

Re: Hdhomerun servio - included 1 year of dvr service

Post by signcarver »

The servio gets a year of service not a year of an account/subscription and is automatic. They have said it will extend your service by a year which causes some confusion in that the year of free access is dependent on the DeviceAuth of the servio instead of your tuners so it needs to be found whenever verifying dvr status. There may be cases where that year "expires" as it started prior to the end of the active subscription which may require a ticket be opened to get your full year. The reasoning is the free year of service follows the device.

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