Live Sound dropping out intermittently

Help and support for HDHomeRun DVR and HDHomeRun software for Windows 10, Mac, Android, XBox, etc.
Jimmersd
Posts: 383
Joined: Thu Jun 27, 2013 5:32 pm

Live Sound dropping out intermittently

Post by Jimmersd »

XBox One Version 20200519(App)/20200508 (UI)

Started recently on several different Xbox One's Must change channel to get the sound to come back. Spectrum/Brighthouse Networks Central Florida.

Still running HDHomeRun RECORD
Version 20190815beta1 afraid to update to latest Synology DS install. Only TV server in the house.

Both primes have latest firmware.
HDHomeRun PRIME 13129237
Version 20200225
165 Channels
CableCARD™ Menu
Tuning Resolver Menu

nickk
Silicondust
Posts: 15867
Joined: Tue Jan 13, 2004 9:39 am

Re: Live Sound dropping out intermittently

Post by nickk »

We have confirmed the problem in the Win10/XBox app - working hard to have the fix published later tonight.

Nick

infobits
Posts: 40
Joined: Sun Dec 11, 2016 4:59 pm

Re: Live Sound dropping out intermittently

Post by infobits »

Hello, I want to report that I too am having the audio drop out while watching cable TV channels on my HDHOMERUN PRIME.
I too also am on Spectrum (TWC). This audio drop out problem just started happening recently on all my Windows !0 Pro PC's.
Tune to a channel like NBC channel 4 and it will play fine for about 10 to 15 minutes and all of a sudden the audio sound will drop out while video continues to displlay.
Only way to get sound back is to change channels and come back to the viewed channel or reload the same channel.
I've tried rebooting the HDHomeRun Prime box along with its Cisco tuner box but still the problem remains.
I have loaded the latest firmware update also and still the problem remains.

My HDHomeRun Prime system info is this:

Hardware Model HDHR3-CC
Firmware Version 20200225
DTCP-IP DTCP 1.7-SD20180501
WMDRM-NDT WMDRM 10-SD20171110
Memory Report 64 MB SDRAM, 2 MB Flash
Power Status Active
Boot Status Booted
Device ID 13136A99

Hope you can update the software or firmware to fix this issue ASAP!

Jimmersd
Posts: 383
Joined: Thu Jun 27, 2013 5:32 pm

Re: Live Sound dropping out intermittently

Post by Jimmersd »

Can we just roll it back to the last working version. This is getting to be a pain.

Jimmersd
Posts: 383
Joined: Thu Jun 27, 2013 5:32 pm

Re: Live Sound dropping out intermittently

Post by Jimmersd »

Now this problem is happening every couple minutes. I also noticed last night that it happened during a recording. It is currently unwatchable. I have tried hard booting the XBox.

Jimmersd
Posts: 383
Joined: Thu Jun 27, 2013 5:32 pm

Re: Live Sound dropping out intermittently

Post by Jimmersd »

Just updated to 2020519a. I'll let you know.

Jimmersd
Posts: 383
Joined: Thu Jun 27, 2013 5:32 pm

Re: Live Sound dropping out intermittently

Post by Jimmersd »

No joy. It's still doing it.

foxbat121
Posts: 1750
Joined: Tue Jan 05, 2010 3:48 pm
Device ID: 131087C9, 13233B7C

Re: Live Sound dropping out intermittently

Post by foxbat121 »

Same here.

scottee28
Posts: 14
Joined: Tue Feb 07, 2017 9:47 am

Re: Live Sound dropping out intermittently

Post by scottee28 »

Yes, sound still dropping on windows 10 app.

HDHRfan
Posts: 3
Joined: Tue Jan 09, 2018 12:02 pm

Re: Live Sound dropping out intermittently

Post by HDHRfan »

Oh good came here to see if it was just me or not but yes running windows 10 pro same issue.

AnOldDude
Posts: 1
Joined: Wed May 20, 2020 2:29 pm

Re: Live Sound dropping out intermittently

Post by AnOldDude »

I am also running 2020519a and dropping audio every couple of minutes. Thanks for for your early recognition of the problem and attempts to fix.

The sad part is I loaded the HDHomeRun app on the Xbox because the native app broke in an update earlier this month.

As a cord-cutter of many years I'm having a bad month with my OTA setup. :cry:

Samarah
Posts: 1
Joined: Sat Mar 16, 2019 6:11 am

Re: Live Sound dropping out intermittently

Post by Samarah »

Same problem. Losing audio after a few minutes of live TV, Restart the app and it work for another few minutes. Just started happening on Xbox One app.

m.a.c.
Posts: 14
Joined: Mon Sep 11, 2017 11:47 pm

Re: Live Sound dropping out intermittently

Post by m.a.c. »

Came here to report same problem with Windows 10.

Changing channels restores sound until it goes away again.

NedS
Silicondust
Posts: 1089
Joined: Mon Dec 10, 2018 12:38 pm

Re: Live Sound dropping out intermittently

Post by NedS »

The development team is working on pushing out a new fix update ASAP.

NedS
Silicondust
Posts: 1089
Joined: Mon Dec 10, 2018 12:38 pm

Re: Live Sound dropping out intermittently

Post by NedS »

If you enable "sideloading" you can use the Windows installer to sideload older versions of the UWP viewer app (you might need to uninstall the Microsoft Store version first):

Enable sideloading: https://www.howtogeek.com/219651/window ... roid-does/

Older version of Windows software: http://download.silicondust.com/hdhomer ... 200225.exe

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