Error playing back programs from DVR

Help and support for HDHomeRun DVR and HDHomeRun software for Windows 10, Mac, Android, XBox, etc.
Post Reply
Sandiaman
Posts: 13
Joined: Wed Nov 13, 2019 6:42 am

Error playing back programs from DVR

Post by Sandiaman »

I am now getting an error when I select a program I have recorded. I get the following error on the screen "There was an error while retrieving episodes data: request timed out".

I have received other errors using the unit but usually when I hit the BACK button on my TV remote I can recover.

Unfortunately, the DVR freezes up and I had to exit the app and then run another app (like Netflix) then startup the app where I can go go into Live mode.

I have a Sony 4K 900F model TV.

The program can be downloaded on my MAC so I can play it back via a MP4 file but I rather play it from my TV.

Please help.

NedS
Silicondust
Posts: 1070
Joined: Mon Dec 10, 2018 12:38 pm

Re: Error playing back programs from DVR

Post by NedS »

Is this on wifi or wired ethernet for the Sony?

Sandiaman
Posts: 13
Joined: Wed Nov 13, 2019 6:42 am

Re: Error playing back programs from DVR

Post by Sandiaman »

It is connected directly to my modem via an ethernet cable. I downloaded an app onto my Sony TV that check for internet speed and when I run it it tells me I get 57 mbps download speed. What is weird is that I have been able to play back my recordings last week on my TV and no problem. What has changed? Maybe there should be a larger timeout for when a recording from the cloud is being played back from.

Update: I enabled the "Early access to features" option and now it is working again. I can select and play back recorded programs. Some time ago when I had this problem I was as told to do that by SiliconDust. I did and it worked for awhile. After having the problems returning I disabled it and I was fine for awhile. Now a re-enabled it and it working fine now as of May 17th, 2020. I sure hope SiliconDust can create a more robust download which would fix various problems they have with their unit. I would like to get a stable HDHomeRun DVR tuner.

Post Reply