Choppy Playback and No closed Caption with Nvidia Shield TV 2017/2019

Help and support for HDHomeRun DVR and HDHomeRun software for Windows 10, Mac, Android, XBox, etc.
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keplenk
Posts: 42
Joined: Tue Oct 17, 2017 6:27 pm

Choppy Playback and No closed Caption with Nvidia Shield TV 2017/2019

Post by keplenk » Thu Mar 26, 2020 10:26 am

Hello,

I have 3 Nvidia Shield TV (2017/2019), a Verizon Stream TV, and Mibox S that are currently utilizing my HDHR Prime. Would love to keep on using the official HDHR android app but with my use case, it has an issue with remote with keypads (posted a different thread for that viewtopic.php?f=132&t=73372&p=358188#p358188 )

Anyway, so I decided to switch to use the built-in Live channels instead -- It was working good until I tried watching the MSG channel and some other channels --- it was really really choppy and unwatchable. Note that these are only select and few channels. Most of the channels work great including HBO and other DRM channels. The official HDHR app doesn't have this problem though on the same shield TV.

The choppy performance is very similar to how the Mibox S with Android 9 is.

So I tried using the Verizon stream TV (comes with Android 9 out of the box), with Live Channels -- and the MSG channel works great! Playback was smooth.

That's the first issue and my 2nd problem is Closed captioning.

No matter what I do or try, using closed captioning with Live Channels does not work with Nvidia Shield at all. Again, HDHR app works fine with captions.

With the Verizon Stream TV using the built-in Live Channels with closed captioning on works!

Any suggestions would be great.

Thanks!

foxbat121
Posts: 1716
Joined: Tue Jan 05, 2010 3:48 pm
Device ID: 131087C9, 13233B7C

Re: Choppy Playback and No closed Caption with Nvidia Shield TV 2017/2019

Post by foxbat121 » Thu Mar 26, 2020 11:44 am

[removed by moderator]

keplenk
Posts: 42
Joined: Tue Oct 17, 2017 6:27 pm

Re: Choppy Playback and No closed Caption with Nvidia Shield TV 2017/2019

Post by keplenk » Thu Mar 26, 2020 1:49 pm

foxbat121 wrote:
Thu Mar 26, 2020 11:44 am
[removed by moderator]
I know right? Everyone is hailing that this is the holy grail of android TV .. which is the reason I bought 3!

Anyway, I'm really happy with it but I mostly use it with HDHR prime.

I tried googling missing CC with Nvidia shield and the results are mostly from other apps and not HDHR. Most of the HDHR CC related caption issues have been solved already.

Honestly, I could live without the CC or that could be for later .. but the choppiness .. I really need a fix for that.

leerandall
Posts: 684
Joined: Sat Mar 16, 2013 5:49 pm
Device ID: 131102D9, 1326E147

Re: Choppy Playback and No closed Caption with Nvidia Shield TV 2017/2019

Post by leerandall » Thu Mar 26, 2020 5:49 pm

Have you tried going into your Shield's settings->Device Preferences->Accessibility->Captions and turn captions on?

keplenk
Posts: 42
Joined: Tue Oct 17, 2017 6:27 pm

Re: Choppy Playback and No closed Caption with Nvidia Shield TV 2017/2019

Post by keplenk » Thu Mar 26, 2020 5:58 pm

leerandall wrote:
Thu Mar 26, 2020 5:49 pm
Have you tried going into your Shield's settings->Device Preferences->Accessibility->Captions and turn captions on?
Those are the one of the first things I checked when I troubleshot.

I also reset the shield to factory settings just to be sure.

keplenk
Posts: 42
Joined: Tue Oct 17, 2017 6:27 pm

Re: Choppy Playback and No closed Caption with Nvidia Shield TV 2017/2019

Post by keplenk » Fri Mar 27, 2020 1:57 pm

Update on the Choppy channels with the Shield.

I had to wipe the shield and reinstall from scratch.

The only issue left now is with subtitles with Live Channels.

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