Wierd playback problems on Samsung Galaxy Tab S6

Help and support for HDHomeRun DVR and HDHomeRun software for Windows 10, Mac, Android, XBox, etc.
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Finchy505
Posts: 24
Joined: Thu Apr 18, 2019 12:21 pm

Wierd playback problems on Samsung Galaxy Tab S6

Post by Finchy505 » Tue Feb 25, 2020 1:34 pm

Hi guys
I'm having problems playing back recordings made on my HDHR Quattro on my Galaxy S6 tab. It happens on most but not all recordings, but seems worse with recordings that have adverts in them (such as the Coronation Street shown).

https://dl3.pushbulletusercontent.com/W ... omeRun.jpg
Image

I can often get rid of it by minimising the screen to PIP and back a few times, or sometimes I have to select the all open tabs button to get show all open apps and then it often gets rid of it, but usually only until the next set of ads.

Any ideas? Thanks

jasonl
Posts: 15171
Joined: Sun Oct 28, 2007 9:23 pm

Re: Wierd playback problems on Samsung Galaxy Tab S6

Post by jasonl » Tue Feb 25, 2020 2:37 pm

Do you see this on both SD and HD channels or just one or the other?

Finchy505
Posts: 24
Joined: Thu Apr 18, 2019 12:21 pm

Re: Wierd playback problems on Samsung Galaxy Tab S6

Post by Finchy505 » Tue Feb 25, 2020 4:40 pm

I only watch the HD channels, but I can check to see if does it with SD as well tomorrow

Finchy505
Posts: 24
Joined: Thu Apr 18, 2019 12:21 pm

Re: Wierd playback problems on Samsung Galaxy Tab S6

Post by Finchy505 » Wed Feb 26, 2020 12:38 pm

I did a few SD recordings earlier and played them back and they were all fine, no issues at all, so it is just the HD channels. Does that help? I have turned on logging in the app in case that is needed.

Frustratingly, it's not a one off, it's every episode of Coronation Street (my one shit TV vice!)

jasonl
Posts: 15171
Joined: Sun Oct 28, 2007 9:23 pm

Re: Wierd playback problems on Samsung Galaxy Tab S6

Post by jasonl » Wed Feb 26, 2020 1:19 pm

It's a broken AVC decoder in your tablet. UK HD broadcasts use a combination of parameters that some decoders don't handle properly (the broadcasts are valid, and those decoders don't fully implement the standard). We should be able to block the broken decoder from being used. Please go into the gear menu in the app and turn on Send diagnostic information, then quit and reopen the app, and watch one of the problem recordings for 5 minutes. Reply back with the device ID for your HDHomeRun and we will get the information we need from the logs.

Finchy505
Posts: 24
Joined: Thu Apr 18, 2019 12:21 pm

Re: Wierd playback problems on Samsung Galaxy Tab S6

Post by Finchy505 » Wed Feb 26, 2020 1:48 pm

That's great, thanks, just doing it now. Device ID is 12501498, thanks

jasonl
Posts: 15171
Joined: Sun Oct 28, 2007 9:23 pm

Re: Wierd playback problems on Samsung Galaxy Tab S6

Post by jasonl » Wed Feb 26, 2020 2:32 pm

OK thanks, have passed the data on to the development team.

Finchy505
Posts: 24
Joined: Thu Apr 18, 2019 12:21 pm

Re: Wierd playback problems on Samsung Galaxy Tab S6

Post by Finchy505 » Tue Mar 03, 2020 12:25 pm

Great, thanks

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