Video freeze - A-TV-viewer

Help and support for HDHomeRun DVR and HDHomeRun software for Windows 10, Mac, Android, XBox, etc.
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A-TV-viewer
Posts: 28
Joined: Sun Dec 10, 2017 6:20 pm

Video freeze - A-TV-viewer

Post by A-TV-viewer » Sun Jan 12, 2020 6:06 pm

Jason, I do not know if I have the same issue as the symptoms are a little different. I'm running the latest beta and my service provider is Comcast with Prime and Amazon Fire Stick. So far I have only noticed this issue on CBS. Every time the adverts start the picture freezes. When the program restarts the picture starts again but the sound is out of sync. I press rewind and release quickly and the sound synchronizes again until the next adverts. Occasionally the picture will freeze during the program but this seems random unlike every time adverts start.

jasonl
Silicondust
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Joined: Sun Oct 28, 2007 9:23 pm

Re: Video freeze - A-TV-viewer

Post by jasonl » Mon Jan 13, 2020 12:43 pm

What version of the HDHomeRun app do you have installed on the Fire Stick?

A-TV-viewer
Posts: 28
Joined: Sun Dec 10, 2017 6:20 pm

Re: Video freeze - A-TV-viewer

Post by A-TV-viewer » Sat Jan 18, 2020 9:14 am

Hi Jason,
Version 20191210 (App) 20200117(UI). I've switched on send diagnostic info. and will have tuned to CBS

jasonl
Silicondust
Posts: 14915
Joined: Sun Oct 28, 2007 9:23 pm

Re: Video freeze - A-TV-viewer

Post by jasonl » Sun Jan 19, 2020 12:57 pm

What's the device ID for your HDHomeRun and what time did the stuttering start, so I can find it in the logs?

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