Choppy playback with app and Sony x950g

Help and support for HDHomeRun DVR and HDHomeRun software for Windows 10, Mac, Android, XBox, etc.
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black3000gt
Posts: 3
Joined: Thu Jan 02, 2020 8:25 pm

Choppy playback with app and Sony x950g

Post by black3000gt » Wed Jan 08, 2020 7:36 am

I recently upgraded my tv to a Sony x950g. I have downloaded the HDHOMERUN app through the google store on the TV. My playback starts pixelating and cuts in and out with video and audio. It is working on all my other devices, laptop, iPhone, PC, 2 firetvs and 1 fire stick. I have check and updated firmware and software. Any ideas or reports of issues with the x950 running the app? Everything is hardwired to a 1gig switch.

jasonl
Silicondust
Posts: 14915
Joined: Sun Oct 28, 2007 9:23 pm

Re: Choppy playback with app and Sony x950g

Post by jasonl » Wed Jan 08, 2020 10:57 am

Please enable the sending of diagnostic data on the HDHomeRun, run a channel scan, enable the sending of diagnostic data inside the HDHomeRun app on the TV (see https://info.hdhomerun.com/info/trouble ... iagnostics) then watch live TV until the issues start and for at least 10 minutes after that. Reply back with the device ID for your HDHomeRun and we will check the logs.

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