Android app US only?

Help and support for HDHomeRun DVR and HDHomeRun software for Windows 10, Mac, Android, XBox, etc.
Post Reply
mpajer
Posts: 4
Joined: Sun Nov 24, 2019 8:21 am

Android app US only?

Post by mpajer » Sun Nov 24, 2019 8:36 am

Hello,
I want to install HDHomeRun app from Play Store but it says "This app is incompatible with all of your devices."
When I download APK directly, it is fully working..
What's wrong?
Thanks

signcarver
Expert
Posts: 8530
Joined: Wed Jan 24, 2007 1:04 am
Device ID: 131B34B7 13231F92 1070A18E 1073ED6F 15300C36

Re: Android app US only?

Post by signcarver » Sun Nov 24, 2019 11:23 am

I know for a fact that many people outside the US do get the app through the playstore. List your devices, os version, and region... usually that is a sign that the device is incompatible and parts of the software will only work with "certified" devices (usually this doesn't show it as being incompatible but there have been times that after a few complaints google has marked apps as such). As far as region goes I have not seen that but again guide data is only available for a few regions and there are a few regions that don't support the HDHomeRun tuners at all.

mpajer
Posts: 4
Joined: Sun Nov 24, 2019 8:21 am

Re: Android app US only?

Post by mpajer » Sun Nov 24, 2019 11:44 am

Hello,
I have many devices for example CAT S61 with Android 9.0,
Xiaomi Mi TV Box S with Android TV 8.1, Philips TV 55PUS7803 with Android TV 8.0. I live in Slovakia.

jasonl
Silicondust
Posts: 14722
Joined: Sun Oct 28, 2007 9:23 pm

Re: Android app US only?

Post by jasonl » Sun Nov 24, 2019 3:30 pm

The Android app is only enabled in countries where we know we have customers to cut down on bogus reviews. I will check with the team and have them enable Slovakia.

mpajer
Posts: 4
Joined: Sun Nov 24, 2019 8:21 am

Re: Android app US only?

Post by mpajer » Sun Nov 24, 2019 6:56 pm

Oh great :)
Thank you very much

jasonl
Silicondust
Posts: 14722
Joined: Sun Oct 28, 2007 9:23 pm

Re: Android app US only?

Post by jasonl » Mon Nov 25, 2019 12:25 pm

It's now enabled in Slovakia.

mpajer
Posts: 4
Joined: Sun Nov 24, 2019 8:21 am

Re: Android app US only?

Post by mpajer » Mon Nov 25, 2019 12:57 pm

Yep it is now working :)
Thank you very much

Post Reply