3 Amazon FireTV Issues

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brahmabullwf
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Joined: Wed Dec 12, 2012 10:30 pm

3 Amazon FireTV Issues

Post by brahmabullwf » Tue Oct 29, 2019 9:53 am

I am down to 3 issues left on my FireTV devices. Assuming that the recent fix SD sent to the Amazon Store for the stuttering works. ;)

1) On any TV/Device (wired/wireless), when I try to delete a show after viewing it, the delete object loses focus after hitting it. The only way to get out is to back out. I go back into the show "folder" and the show it still there. I go through the same series of actions and only then am I able to delete it. So basically, you must go through those actions 2x to process a delete. (I can video if necessary).

2) I have an LG OLED 2019 model and I have 2 issues on this TV only
a) If I pause on this Fire TV device (hardwired), the audio and video sync is lost. I must back out of the show and restart to align syncing.
b) On certain channels (seems like NBC the most), video becomes very fuzzy. I am able to view the video without issues just blacks and some colors look like a bad Max Headroom impersonation. I can go view the same channel on my XFinity cable box without issue.

After I gain these fixes, I'm back to perfection.

Please help!

jasonl
Silicondust
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Re: 3 Amazon FireTV Issues

Post by jasonl » Tue Oct 29, 2019 12:54 pm

A video of (1) would be good, and please post that as a thread in the New UI forum so that it can be handled by that team.

For 2, if you swap Fire TV devices between that TV and other TVs, does the issue still stay with that TV or does it follow the device? And what exactly do you mean by fuzzy?

brahmabullwf
Posts: 55
Joined: Wed Dec 12, 2012 10:30 pm

Re: 3 Amazon FireTV Issues

Post by brahmabullwf » Tue Oct 29, 2019 1:32 pm

Hi Jason,

1) Will follow-up with video in that area.
2) Swapped device with different TV (both have FireTVs) and will report back after some time testing. They are FireTV 4K Gen 2 hardwired.

Thanks,

Wes

goofnroxx
Posts: 79
Joined: Fri Jun 16, 2017 10:30 am

Re: 3 Amazon FireTV Issues

Post by goofnroxx » Wed Oct 30, 2019 6:05 am

Can confirm #1 happens on my FTV's as well.

brahmabullwf
Posts: 55
Joined: Wed Dec 12, 2012 10:30 pm

Re: 3 Amazon FireTV Issues

Post by brahmabullwf » Mon Nov 11, 2019 7:23 pm

Issue #1 remains but is elusive. :) Every time I go to video it it doesn't happen but when I don't video it does happen. Murphy's Law.

Issue #2a has not happened since the update but still tracking.

Issue #2b can be seen on multiple televisions. One TV is 4K and one is not. How do I proceed on this one?

Thanks!

jasonl
Silicondust
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Re: 3 Amazon FireTV Issues

Post by jasonl » Tue Nov 12, 2019 8:42 am

What exactly do you mean by fuzzy?

brahmabullwf
Posts: 55
Joined: Wed Dec 12, 2012 10:30 pm

Re: 3 Amazon FireTV Issues

Post by brahmabullwf » Tue Nov 12, 2019 4:23 pm

There is extra lines by the images on screen and sometimes you can see white dots. I could try and provide a sample, but I'm not sure exactly how. I just checked my Windows player and it does not have this issue.

jasonl
Silicondust
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Re: 3 Amazon FireTV Issues

Post by jasonl » Tue Nov 12, 2019 4:50 pm

Are you able to pause it with that on-screen and take a picture of it?

brahmabullwf
Posts: 55
Joined: Wed Dec 12, 2012 10:30 pm

Re: 3 Amazon FireTV Issues

Post by brahmabullwf » Tue Nov 12, 2019 7:32 pm

Yes, I have a very good image now from Superstore. There are 4 people pictured and 3 are perfect with the 1 completely fuzzy. I have a DropBox I could upload to but I am still waiting on confirmation for a fix on the video stuttering issues I am seeing. I am not sure if the Support folks have downloaded the video from the DropBox so I can remove it. Otherwise my DropBox is full.

I could email the image if you feel that's best.

Let me know.

jasonl
Silicondust
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Re: 3 Amazon FireTV Issues

Post by jasonl » Wed Nov 13, 2019 12:44 pm

Email to support is fine, or upload to imgur or some other hosting site and use the bbcode sharing to post it here.

brahmabullwf
Posts: 55
Joined: Wed Dec 12, 2012 10:30 pm

Re: 3 Amazon FireTV Issues

Post by brahmabullwf » Wed Nov 13, 2019 3:47 pm

Here it is! Notice the 4 people in the picture and 3 are perfectly fine, no image issues at all, then note the other person.

This is from Superstore (NBC).

https://imgur.com/a/x4mP0b6

jasonl
Silicondust
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Re: 3 Amazon FireTV Issues

Post by jasonl » Thu Nov 14, 2019 12:20 pm

The FireTV device you're using doesn't support deinterlacing (properly converting the 1080i broadcast to 1080p to be output to the screen). As a result, any areas with motion on 1080i channels are going to look bad. You would need to upgrade to a newer device. The gen 3 (pendant), all Cubes, and the 4K Stick support deinterlacing.

brahmabullwf
Posts: 55
Joined: Wed Dec 12, 2012 10:30 pm

Re: 3 Amazon FireTV Issues

Post by brahmabullwf » Thu Nov 14, 2019 7:44 pm

Thanks Jason! That was it. Guess I need to upgrade 2 of my devices.

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