Active Channels are no longer appearing

[nprdude]

I subscribe to BTN and this channel is no longer showing when I try to watch a game. I reloaded the 0815 Beta Windows version and rescanned the channels and BTN didn't appear in the scan. However, my TV that still has a cable box continues to display BTN. In total, it appears that I am missing 6 channels that I subscribe to

Here's my vital information:
PRIME: 1316C83F
Version: 20190715 Beta1
OS: Windows 10
HDHOMERUN: 20190815 Beta1
Provider: Charter

[3ton]

Do you have a Tuning Adapter? Charter has moved 30+ channels of mine to need tuning adapter.

[NedS]

According to the logs coming from your PRIME, the tuning adapter is connecting and disconnecting constantly. You will probably need to call the cable company and request a new tuning adapter.

[nprdude]

Thank you, I'll try that and follow up with you.