Video Freezes -

Help and support for HDHomeRun DVR and HDHomeRun software for Windows 10, Mac, Android, XBox, etc.
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Posts: 1
Joined: Mon Jul 09, 2018 3:04 pm

Video Freezes -

Post by » Mon Oct 07, 2019 3:10 pm

I do have the same issue only with Windows 10 my other two computers Windows 7 and Windows 8.1 have not issues at all.
Don't know if it is realted with the Win10 Version 1903 update that occured by the end of September.
Please help as a use the Windows 10 in my room and now I'm unable to watch TV.
I'm using prime with the following specs:
Hardware Model HDHR3-CC
Firmware Version 20190715beta1
DTCP-IP DTCP 1.7-SD20180501
Memory Report 64 MB SDRAM, 2 MB Flash
Power Status Active
Boot Status Booted
Device ID 131D60A7
MAC Address 00:18:DD:31:D6:0A
Card Manufacturer Technicolor/Cisco
Card Authentication success
Card Validation success
3DES encryption supported
OOB Frequency 105.000 MHz
OOB Lock 1.544 Mbps
Signal Strength 86% (-8.9 dBmV)
Signal Quality 100% (34.9 dB)
Channel List cablecard-oob

Posts: 14390
Joined: Sun Oct 28, 2007 9:23 pm

Re: Video Freezes -

Post by jasonl » Mon Oct 07, 2019 4:14 pm

You have 2 computers running the HDHomeRun DVR, one using an IP ending in 75 and one using an IP ending in 79. The one using 75 is encountering a lot of network packet loss, so when live TV gets buffered through it, video playback doesn't work very well since half the data gets lost enroute. It looks like you don't even subscribe to the DVR, so you should probably just disable it. On that PC, go into the HDHomeRun Setup program, click on the DVR tab, uncheck the box to use the PC for recording, and click OK. Then try watching live again and see if things improve.

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