DVR not recording - apodsim

Help and support for HDHomeRun DVR and HDHomeRun software for Windows 10, Mac, Android, XBox, etc.
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apodsim
Posts: 13
Joined: Fri Jun 16, 2017 1:41 pm

DVR not recording - apodsim

Post by apodsim » Tue Sep 10, 2019 4:19 pm

Today many but not all programs scheduled to record are not showing as recorded. Looking though the log file I see the message "authorization error or not subscribed to dvr service" which is very usual as some of the programs DID record. Yesterday's log file does not have this message. What is going one???? I enabled send diagnostic information TODAY.

jasonl
Silicondust
Posts: 14249
Joined: Sun Oct 28, 2007 9:23 pm

Re: DVR not recording - apodsim

Post by jasonl » Tue Sep 10, 2019 5:04 pm

Your DVR subscription is expired. Log in to your account at https://shop.silicondust.com/shop/my-ac ... criptions/ and update your payment information so the renewal can go through and once it does your DVR should be back to normal within 10 minutes.

apodsim
Posts: 13
Joined: Fri Jun 16, 2017 1:41 pm

Re: DVR not recording - apodsim

Post by apodsim » Tue Sep 10, 2019 5:29 pm

Is Silicon Dust not able to notify customers in advance of the renewal date like OTHER companies are able to do? Waiting to the last day and then turn OFF access is not very professional :x

jasonl
Silicondust
Posts: 14249
Joined: Sun Oct 28, 2007 9:23 pm

Re: DVR not recording - apodsim

Post by jasonl » Tue Sep 10, 2019 6:08 pm

It's been brought up to management.

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