No guide data at all - EddieP

Help and support for HDHomeRun DVR and HDHomeRun software for Windows 10, Mac, Android, XBox, etc.
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EddieP
Posts: 96
Joined: Sat Jun 08, 2019 11:04 am

No guide data at all - EddieP

Post by EddieP » Thu Aug 29, 2019 8:27 am

Have no guide data at all .... It appears It is not finding the DVR ...


HDHomeRun SCRIBE QUATRO 152035B1

jasonl
Silicondust
Posts: 14233
Joined: Sun Oct 28, 2007 9:23 pm

Re: No guide data at all ....

Post by jasonl » Thu Aug 29, 2019 12:45 pm

Is that specific to a certain device? It looks like you have a DVR running on a NAS and it is operating normally and seeing quite a few devices on your network, including the SCRIBE.

EddieP
Posts: 96
Joined: Sat Jun 08, 2019 11:04 am

Re: No guide data at all ....

Post by EddieP » Thu Aug 29, 2019 1:55 pm

jasonl wrote:
Thu Aug 29, 2019 12:45 pm
Is that specific to a certain device? It looks like you have a DVR running on a NAS and it is operating normally and seeing quite a few devices on your network, including the SCRIBE.
The Scribe is not showing up as a DVR on my.hdhomerun.. I am going to power cycle it.

EddieP
Posts: 96
Joined: Sat Jun 08, 2019 11:04 am

Re: No guide data at all ....

Post by EddieP » Thu Aug 29, 2019 2:03 pm

I shutdown the NAS DVR and only have the Scribe Quatro running but it still does not see the DVR on the Scribe ... ? The Scribe my Shield and all devices I have tried are all on the same switch. Discover tab shows guide data but no guide data while watching TV and no red-dot.

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EddieP
Posts: 96
Joined: Sat Jun 08, 2019 11:04 am

Re: No guide data at all ....

Post by EddieP » Thu Aug 29, 2019 2:14 pm

More Info I have guide data for only OTA but no guide data for my Cable Channels ... Channels DVR has guide data for both OTA and Cable.

Model: HDVR-4US-1TB
Device ID: 152035B1
Firmware: 20190815beta1


Model: HDHR3-CC
Device ID: 13147C7B
Firmware: 20190715beta1

red5908
Posts: 38
Joined: Tue Dec 29, 2009 5:33 pm

Re: No guide data at all ....

Post by red5908 » Thu Aug 29, 2019 5:23 pm

Seeing similar issue here with virtually no guide data for cable channels, just OTA.

EddieP
Posts: 96
Joined: Sat Jun 08, 2019 11:04 am

Re: No guide data at all ....

Post by EddieP » Thu Aug 29, 2019 5:36 pm

red5908 wrote:
Thu Aug 29, 2019 5:23 pm
Seeing similar issue here with virtually no guide data for cable channels, just OTA.
I hope they get this corrected soon.

dhldmoore
Posts: 6
Joined: Sat Oct 01, 2016 7:15 am

Re: No guide data at all ....

Post by dhldmoore » Fri Aug 30, 2019 12:40 pm

Just saw this thread as I noticed last night (8/29/19) that I was missing guide data for several o fthe HD channels on my Prime. Seems sporadic too regarding the channels. I have a variety of applications that connect in to my HD Homerun Prime tuner to include an Apple TV, Firestick 4K, and the Homerun app on a Windows 10 laptop and they all are missing the same guide data. I have the Channels app installed on my iPhone and it also is missing the guide data unlike what the a previous poster stated above.

It's really weird as my non HD channels all appear to have guide data and only some of the HD channels show some guide data. I called my cable provider (WOW!) and went through the typical level one support tasks and nothing has changed. They asked that I call back to have it elevated to higher levels which I am soon to do until I ran across this thread.

I just wanted to verify that the issue wasn't related to a specific application that interfaces with the HD Homerun Prime and it doesn't appear as though that is the case but I also wanted to ensure that it wasn't the HD Homerun Prime device itself giving me the issue.

psuKinger
Posts: 60
Joined: Tue Nov 10, 2015 7:22 am

Re: No guide data at all ....

Post by psuKinger » Sat Aug 31, 2019 5:59 am

Same. No guide data at the *slice* on the right.

The main home screen still shows a DVR. Recordings previously made are still there. I really need this DVR to work this afternoon..........


[Edit/Update] - I upgraded my DVR engine to the latest (10.4) and Guide data is now back. FYI.

Ray2357
Posts: 2
Joined: Mon Feb 16, 2015 6:10 pm

Re: No guide data at all ....

Post by Ray2357 » Sat Aug 31, 2019 7:31 am

The guide data is back for all channels this morning, at least for me

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