unable to play channel

[DebbieFL33]

Done and fixed. Thank you! Sorry thought I had tried reinstall earlier.

Doh! - The simplest fix is the very one that most don’t try FIRST!

[handyd]

I'm having the same issue with my Windows 10 computer. I have uninstalled and reinstalled the app. I'm running all the latest levels. I did install a new graphics card, ATI WX 7100. How can I confirm if that card works with DRM?

[jasonl]

I'm pretty sure AMD Pro cards don't support HDCP, and therefore will not work for DRM channels. The logs from your app indicate that HDCP support is not present, although there's no way for the app to confirm if that's due to the card, display, or connector (it asks the OS to turn on protection, and the OS either responds that it was successful or that it's not supported).

[handyd]

Thank you for checking. I'm sure it's the WX 7100 since it was working fine with the an older Nvidia card.

[handyd]

Is there a specific version of HDCP required? I just ran Cyberlink Ultra HD Blu-ray Advisor that said I support HDCP, but not HDCP Ver 2.2.

[signcarver]

what resolution? What display(s)? What cables (particularly if there is an adapter involved)? Also all attached displays would need hdcp support. I also think that some may have had to reinstall after such change.

[handyd]

Never mind. For some reason, it just started working today.

[mchias13]

I've udpated my DVR to the 0715beta1, and i just had a channel display "unable to play channel". It happened around 11am.

[jasonl]

I've udpated my DVR to the 0715beta1, and i just had a channel display "unable to play channel". It happened around 11am.

The sending of diagnostic data is not enabled in the app anymore. Please re-enable, quit and reopen the app, and try a DRM channel again.