Connects not prompting for update 6-21

Help and support for HDHomeRun DVR and HDHomeRun software for Windows 10, Mac, Android, XBox, etc.
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heresam
Posts: 43
Joined: Thu Jan 07, 2016 2:49 am

Connects not prompting for update 6-21

Post by heresam » Fri Jun 21, 2019 1:07 pm

Thirty minutes ago my HDHomeRun page had three red Xs - 2 Connects and the manually installed record engine. The system status page on the tuners said firmware is up to date. So I installed the 6-21 record engine, red X was replaced with green check, but the two tuners firmware 4-17 didn't budge. Still red X and up to date. First time this has happened since the automatic update feature was introduced where I just clicked through the update process. Have the firmware updates been released and can be expected soon or do I have a problem not yet reported.

HDHR4-2US - 104B28B3
HDHR4-2US - 10435DEE 
WDMyCloud single 4 GB
Send system diagnostics has been checked

nickk
Silicondust
Posts: 15552
Joined: Tue Jan 13, 2004 9:39 am

Re: Connects not prompting for update 6-21

Post by nickk » Fri Jun 21, 2019 1:13 pm

Most likely the CONNECTs haven't yet detected that new firmware is available.

Option 1 = wait... they will detect the new firmware soon.

Option 2 = install the Windows or Mac software - that will automatically upgrade the firmware.

Option 3 = reboot the tuners so they sync and detect the new firmware.

Option 4 = change something on the Channel Lineup page like making a channel a favorite, then wait a few minutes.

Nick

heresam
Posts: 43
Joined: Thu Jan 07, 2016 2:49 am

Re: Connects not prompting for update 6-21

Post by heresam » Fri Jun 21, 2019 1:19 pm

Options 1,3,4 sound good. No win or Mac available. :~) Was worried that my tuners had been deprecated. Thanks Nick.
edit: oldest trick in the book, cold boot, but I keep forgetting. :'(

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